Shell

"The gas pumps never work, and the credit card machine doesn’t give your card back"

"It took three young men, grunting and groaning, 20 mins later, could not figure out how to give me a $13.00 refund because their car washed charged me twice. All three employees barely able to speak the minimum English. Finally, they call the bookkeeper in on her day off to solve this issue. She comes in tells me to come back on Monday at 12:00 pm. I let her know I will not becoming back; just disgusting, ignorant service. Adios! They keep the $13.00!"

"I went into Shell on S. Novato Blvd to fill up my tank, 3:30 pm on on Monday, I asked for $50 on the pump and handed them a new-style (with the blue streak in it) $100 bill. The clerk rejected my money and said he didn't have any change. Didn't even test the bill (which was sort of worn, not crispy new--it'd been in circulation a bit already).Yeah--no. I don't believe them. They'd been taking in cash for sales all day. They had change. And even if they hadn't, they're a 24-hour store. Yeah, they had change. I have NO idea why they rejected a $50 fuel sale. I left. No sale from me (and I won't bother trying to purchase gas there again in the future now). I drove down the highway to Safeway instead."

"DESPICABLE!! First, my receipt did not print. Second, to get the reprint, the lone cashier on duty was ON THE PHONE and gave me the "wait" hand signal. I waited 2 minutes for my receipt because the cashier found the phone call more important than a customer. What if the customer has a deadline to chase?"

"Classic Shell gas station. Seems like a well stocked mini mart food and other thing. Over priced as usual for convenience stores. Service for the most part is very good, just don't have complaints because then things move at molasses speed. I had lots of trouble with their car wash not working right, mostly at the beginning. Now the car wash seems ok."