O'Reilly Auto Parts 72212 29 Palms Highway, Twentynine Palms, CA 92277

"Always great service, always clean. I like their parts there warranty policies and materials they have available."

"The assistant manager, Josh I believe, quickly helped me get a new battery today when my car unexpectedly died. He was very courteous and professional. Thanks for your help!"

"can’t remember his name but my husband and I were stuck on the side of the road and got a jump to get us to oreillys. when we got there we bought a new battery just before closing and the man was so kind enough to help us out and replace the battery perfectly free of charge. we were in the worst pinch and he saved us."

"Connie was phenomenal!! Took the time to explain what we needed and showed us how to do it ourselves. Amazing customer service, planning to come back here whenever I can. Don’t know how to express how thankful I am."

"Based on inventory and prices, I would love nothing more to give pretty much 5 stars for this location in 29 palms CA, however my wife and I experience today, which was our first time ever shopping at oreillys, presented uncomfortable and harrasment behaviors from 2 of the employees. One male named Steve was very professional and upon entrance, immediately greeted us with a hearty smile and assistance for anything we needed. Due to our first time shopping there, we elected to browse the store to see how the store compared to similar competitors in town. Within seconds a second male employee snuck up behind us on his phone looking down and never took time to talkb to us or make us more aware of oreillys prices and suff . My wife and I both felt that he was being sneaky by staring at us once we continued shopping. He finally went to the front and voiced loud enough to hear that he was going to the back to watch cameras and scanners??? For what?? It wasn’t the best feeling of customer service but without making it a big deal we shrugged it off and kept looking. Than finally the issue of lacking professionalism and service to customers played its role and struck again. A very short haired, tattoo woman made it known that her very first and prominent responsibility was to ensure she would catch any theft by keeping her eyes dialed in on us without break. Her lackadaisical voice barely made it us when she said multiple times that she was there to help find whatever we needed. As nice as the words were, it was how she said it that made us uncomfortable vs. what she said. The entire time she would slowly shadow us through every aisle of the store. She pointed me in the wrong direction twice and I’m sure it was because she wasn’t thinking of the help needed, she was focused on our shopping behaviors if you will. My wife and I finslly finished and purchased a large work light , torq security bits, and a head lamp which came to 70 dollars and as much as the products are working and good quality, my wife and I both agreed that the harrasment and weak customer service training and knowledge was enough to probably retire our Oreillys visits in 29 palms. I hope other locations don’t have employees like the ones in 29 palms. We understand why Autozone and Napa remain top competitors in our area. Note: didn’t catch the employees name because it wasn’t printed or shown on uniform and failed to make it known through introduction."