Chase Bank

"Tanner Glass is simply the worst person to deal with. He doesn't listen to you. He doesn't care about what you need or what you want. He simply want to do whatever he thinks is best and easier for him."

"The teller there, Frank was incredibly helpful, upbeat, and kind! He was a joy to interact with and made my whole day!"

"I had a hard time applying for Credit cards for my business online and went to the Chase branch in Carlsbad. I was approached by Mr. Paul Abril who was very helpful and, in a few minutes, got me the cards. He is very knowledgeable, and I am looking forward to transferring all my accounts to Chase bank under his supervision."

"I deposited around $500 cash into the ATM at this location on June 7th 2022. Once I deposited the money the ATM said it was having trouble accepting cash and to call a number to see if the deposit went through. I waited seven days and it had not. When I went in to speak with a teller about it she was quite rude and lectured me for not knowing the exact amount I had deposited. She instructed me to make a claim over the phone for less than I think I deposited otherwise if I overshot it I wouldn't get any money back (received conflicting advice to this after I went in a second time). After that claim was processed I went back in to speak with the manager to see if there was anything else I could do/complain about how it was handled and she was equally cold. At no point did anyone at the branch apologize for the inconvenience or have an attitude of like wow our bad let me see how I can help you out. The manager even said "that's just how technology is sometimes" and made it out like it's my fault for not knowing the exact dollar amount I deposited rather than the banks fault for not maintaining their ATMs. I wouldn't deposit cash into an ATM if I didn't have full confidence that it was actually going to be received by the bank.I will not be banking at this branch again and I'm considering switching banks over this."

"My husband and I worked with Marty and received amazing customer service! We were only in town for one day during COVID and she was able to get us an appointment and squeeze us in to activate new accounts. From start to finish she was personable, really helpful, and kind. We both left feeling confident moving our funds to Chase. She even called the next day to make sure we were good to go and went above and beyond to help make sure we were able to do everything we needed to right away. Highly recommend this branch and Marty specifically."