Bank of America (with Drive-thru ATM)

"Not sure why they reopened this branch. New people have no clue. I was depositing a lot of cash at the ATM done the street and that machine was having some problems so I came to this branch to use their machines and was surprised they had reopened inside for customers. I walked in and I was the only customer inside walked up to the teller and said I wanted to deposit cash the machine down the street having problems. His response was you can go out and use our machines! Lazy! I said no you have the machine that reads it in seconds the machine outside takes long time if you have lots of cash. His response was ok but you need to fill out deposit slip but I said I'll insert card you can put in machine, easy. He said I had to go to my app to give him account number and fill out deposit etc. This guy had no clue and very condescending. I just walked out. I go to Dana Point BOFA off Golden Lantern and PCH and those tellers understand give them the card you put pin in give them cash they put on machine ask you if this is correct they give you receipt your out in 4 minutes. Stay away from Ocean Ranch BOFA if you don't want to pull your hair out."

"Nakisa Sharif-Kashani and her manager, work out the working day very well, super!:)"

"I was so excited this branch was back open. I’ve been in twice and unfortunately they’ve been so under staffed it’s not worth the visit. I couldn’t get cash today because there is only one person that is able to handle cash (in a bank) and she was at lunch. There were four other employees available but none could provide services. Save time and go to the larger branch on Crown Valley!"

"Its never too busy compared to other Bank of America locations. I like they have a drive thru too in case you are in a hurry. The employees are super nice."