Citi

"Never thought to review a bank but I see they have none so will say I've banked here for over 20 years and receive consistent, excellent service. I highly recommend this branch."

"I went in the day before the fourth of July needing to move an account for my father. I was helped by Nikki and she was super amazing. Ran me through all the options and waited patiently for me to dig up the proper documentation. Overall it was a great experience. Thank you for such great caring service."

"Office in Cypress on valley view blvd; Well I knew from the start it wasn’t going to be a pleasant experience as I waited for my turn, up in the counter a customer was searching what seem for his ID, the teller helping him turns to her coworker rolls her eyes. A Teller waived at me and I approached Ms. Huckleberry not a people person , no greeting no how are you , more like what are you doing here you bother me. The Reason for my uncomfortable visit I wanted to cash my bonus check I get my payroll check thru direct deposit same company same account but to my surprise Citi had to put a five day hold. Mind you I’ve been a customer for years and Ms huckleberry along with her rudeness tells me it’s standard procedure, sir. I reminded her that Citi is been receiving direct deposit, from the same company for over a year. She looked at the teller next to her again rolling her eyes, but it’s not direct deposit. I guess they’re keeping tabs on how many customers they can annoy during the course of the day. With an attitude She suggested I go to Chase and get it cashed there. I been treating swimmers ears so I had a little hard time hearing I asked her what about CHASE? instead of directing her attention to me she turns to her coworker, the coworker nods her head both rolled her eyes. It was little comical it was definitely a trend. Why take a job where they cannot deal or simply don’t like the public. These tellers hate their jobs or management or management is the problem. Something is definitely wrong here. This was the last draw I took back my check. I decided now and then I’m taking my business elsewhere. Not dealing with Citi and their unpleasant employees anymore took my check and opened an account with CHASE. Trying to figure these people out anyone can have a bad day but all the tellers including the supervisor did not acknowledge one customer as they walked in. A simple hello or good morning is always a good practice. Look at their Poor rating means one of two things turnover is high or upper management simply don’t give an hoot, about their customers. It’s easier to ignore and not follow up with the feedback. I open new account with CHASE it was impressive from the start. I’ll give them a try. I understand now why Citi is in the bottom of the list of top banks. After today I realize Bots are more pleasant to work with than these untrained employees. STAY AWAY FROM THIS CYPRESS LOCATION BAD PEOPLE WORK THRRE."

"Very unprofessional. I set up an account and Marco Munoz couldn't even put the correct address in their system from my ID. The branch Manager that I asked to speak to , wouldn't make herself available so I can tell her the problem. Not a single apologie from anyone for there mistake . This just proved to me, They don't care about any of their customers there. CitiBank need to close this office and start over. Hire people who care and want to be there , because this manager doesn't care and it starts with management."

"This Citibank can be one of the busiest but they have 2 ATMs, one is a drive through and it is conveniently located on Valley View St in Cypress. The staffs are really fast and accommodating. For your banking needs please visit this branch."