Chase Bank 16917 Algonquin Street, Huntington Beach, CA 92649

"Wonderful people in there a great place to bank"

"I had previously opened an account with Southland Credit Union (very disappointing) and Farmers & Merchants Bank with the expectation that as smaller banks, it would be easier to build a relationship. After several failures on both bank's part, I met Talar Dufresne at a networking event. I had already been contemplating opening a business account elsewhere and the timing was perfect. I emailed Talar and she responded quickly. In less than 24 hours she was sending me the forms needed to open my business checking account. Since then, banking with Chase has been nothing short of a 5-star experience. The incentive to open an account, maintain a minimum balance, and have a minimum number of transactions also helped me change my mindset around my minimum balance. Thank you Chase for setting me up for success with the new account incentive, which felt so good to have earned. I look forward to many years banking with Chase."

"I actually like this branch and use it since it's my neighborhood location, but I'm giving them two stars because I have been calling all day to ask them about their notary services and no one has answered. I've called 7 times today. It only rings about 5-6 times and than gets forwarded to an automatic voice that tells you to call the 800 number. Disappointing. Just wanted to see if the notary would be in tomorrow. Can't stand it when businesses don't answer the phone... especially when you know there is always at least three employees working there at a time."

"I am surprised to see the rating at this particular chase to be under 3, however today is the first time chase treated me as if they were BofA. Wanted to open an IRA and had questions about the instrument. Was told if I wanted to transfer an IRA I would be helped but for a new IRA to goto the website. Made a withdraw and the amount i received is what I asked for, 1 star."

"I like the tellers a lot, but the personal banking staff isn't very good. I had a personal banker tell me they had to make some changes to my personal checking account in order to open up a high school checking account for my daughter. Went in the next day to find that my checking account was changed to a totally different account I didn't ask for, but luckily Chase phone customer service is great, and fixed it within 24 hours. Also, they said they would fix an issue with a credit card I had and my last names, took all of my information including copies of my DL and SS card, and did nothing. Hope that information is safe or shredded, because I wouldn't know! All in all, I like this branch, and I like Chase, but the personal bankers definitely lack in knowledge."