Chase Bank

"A few words about Joseph Riad who works as a Business Relationship Manager. If you feel like your bank doesn't really care for you or even acknowledges you and your business, just give Joe a try, his dedication to you being able to have your Business Banking work and work for you, is the best I've come across in my 30 years of operation."

"I never thought I’d be giving five stars to a bank but this branch deserves it. An extremely responsive Branch Manager went above and beyond to help us solve some issues on our accounts and the teller is always very friendly. Their patience and professionalism truly stood out. Thank you."

"Made appointment for setting up a joint checking account with Bernadette Pham but she keeps calling regarding the appointment. She called too many times to adjust the time for appointment which is more beneficial to her time versus my time. Not happy at all the way I was treated on the telephone. Her tone of voice was also rude and not respectful! This interaction doesn’t give me confidence for this bank. It should be renamed to the Chasing customers away Bank!"

"Horrible experience with an Indian accented woman on the phone. She kept stating over and over again she can’t help when she didn’t even know the entire situation and kept talking over me. She is so not fit to be a personal banker. She is rude and doesn’t understand what proper customer service entails. Very insensitive and cold natured. She is highly pessimistic and couldn’t even say “maybe we can figure this out” or “come in, we would be glad to help you” or “I’ll try but there is no guarantee.” She just said over and over that she nor another personal banker could look into my account. Ummm yes you could lol … you could look into my checking and terms upon opening my account and what bonus I may be eligible for, my account is chase. And chase 1800 number referred me to a personal banker at a branch! And told me to provide the pictures I had and proof and she kept saying I couldn’t verify that with picture. Yes you could! There’s always exception chase said over the phone that the branch could do. She didn’t know that evidently. I just sounds to me like she doesn’t like helping people achieve exceptional experiences being banked by chase. I’m going back to Bank of America after this phone call. She clearly is not a good person and not a good representation of this branch. I would listen to her phone calls and you will definitely find terms for termination."