Citi

"The customer service and organization is horrible. I've tried opening a bank account 3 times because it's the closest to my house, out of the 3 times only once was I close enough to finally creating the account. They postpone and straight up dodge me instead of helping me out. Horrible service and the perks they offer aren't even that good."

"I love small business banks like this. For some reason they seem more convenient for me and they're more helpful. They make me feel comfortable and at home. They don't seem to have all that mumbo, jumbo talk and stuff like most big banks do. They don't require too much and are pushy."

"After waiting 15 min to open an account, the guy who was sitting in front of me and saw me come in and sit down tells me i need to make an appointment. I returned the next saturday, opened the account, inquired about checks as it'll be a business account, the rep tells me the first book is free and should arrive in a week or so. 3 weeks later still no checkbook. I called customer service and they told me this account never had any checkbook writing services. To make matters worse, the check I deposited a week prior was still unavailable even though it cleared on Monday. Of course i closed the account and went with BOA. Never had an issue with them."

"CitiBank, Eastern Ave, Bell Gardens. June 15,2021, went in to open a checking acct. With $34,350.00. Was told to make an appointment and come back. I left, did not make appointment. How do you like that for customer service? Guess they hot all the $ and customers they dont need more."

"Gustavo Matamoros great person helps you with any question you have and goes the extra mile for you has a customer. Thank you Gustavo."