U.S. Bank Branch

"Treated my like a criminal when I had all proper forms of ID. Rude people. I never review negatively. But they deserve it:"

"Summary: This is a hateful racist unprofessional bank. Rude teller and gang like staff. I simply asked to speak to a manager my account was closed and then they called the police on me. My accouI walked in an got a hostile impression from the securiry guard he said something to me with a somewhat nasty look I didn’t pay much attention when to the cashier. I asked a question about the identification process she got agumentative and I asked to speak with a manager she then told me to leave and that she was refusing me service. The security guard and the other workers"

"The service was exceptional. The teller that assisted me was friendly and knowledgeable. I couldn't ask for a better banking experience."

"This 5 star review is for Olivia. She helped me with an unauthorized charge on my account from Spectrum. Almost $500, so needless to say I was very concerned about this. She helped me file an investigation on this issue and wrote out in great detail to help explain my case. She really seems to know her business and knew how to handle this horrible situation for me. She handle this swiftly and to my complete satisfaction. She also helped with the removing on the charges on my account. I wanted to be sure and let US Banks know what a gem you have with “Olivia” working at this branch. Thank you so much, Olivia. Your work was greatly appreciated and so far very successful! Now for a zero star review… this has nothing to do with any of its employees at this branch! This is an ATM ISSUE… Their ATM machine has taken my money, not once but twice and not giving me credit for the deposit. Apparently this is a common practice at this location. So my advice is DO NOT USE THIS ATM HERE AT 555 Oceans Blvd. It eats your money!! It takes weeks to get your money back. And the ATM is in control by a third party so it’s very time consuming to get this resolved. Be warned people. Do NOT use this ATM!!!"

"Use caution signing up for business account. 3rd party merchant is their partner, Elavon. They get kickbacks or something. Customer service a bit lacking as far as phone skills, "well not my dept" or "Im new here" instead of "Let me find out, or get someone who can help you." Need more training in customer relations. That is about all I will say at moment as don't want to be malicious in my review. I would just say do your research and choose your bank wisely."