Farmers & Merchants Bank 4545 California Avenue, Long Beach, CA 90807

"Many years ago, I had a negative experience when I went into one of the branches of F&M Bank to see about a business account. I never went back. Now, while helping out an elderly friend whose account is there, I have had to go to three different branches of the bank. I am overwhelmed by the friendly and cooperative staff. Now, I'm sorry that I did not give them another chance all those years ago. They have such well-trained people, who are generally friendly and personable. That was in the Tustin branch as well as a Long Beach branch and the Lakewood branch. I recommend that you give them a try."

"I wanted to open a checking account. I figured most businesses would be thrilled to have my money. I’m trying to give them business. They turned me down because I am self employed and wanted to make deposits online from other accounts. They said I was suspicious. I don’t have a criminal record and I have tax documents that prove my income. They totally discriminated against me. I would give this business less than one star if I could. I’ll take my business where they appreciate my money."

"Farmers Merchant Bank of Long Beach of California, should be closed down! Their operation is ran like a .99 THRIFT STORE. They are the most unprofessional bank I’ve ever dealt with!!! These folks accused me of closing my business account over the phone; they sent a cashier check to the wrong address, sent my insurance premium to my home address instead of sending it to my insurance company.Which almost caused my insurance to be terminated. time did I request to close my account. They bluntly lied a said I called in and requested to close my account & was told they don’t time stamp incoming phone calls, when some request to close their account! I told several operation managers “I never asked for my account to be closed”. Only to get yelled at about a NSF I asked credit for. This so called branch manager by the name of Joel told me “ You did close your account & If it was me I wouldn’t have giving you NOTHING !” And then he hung up on me! I wouldn’t advise anyone to open an account with this whatever you want to call it! See you in court FMB!"

"I financed the purchase of my residence in 2017 with Taneeya Twiligear from the Bixby Knolls office of Farmers and Merchants Bank. In 2019, needing to cash out a bit of my equity, I refinanced again through Ms. Twiligear. I was thoroughly impressed with the extraordinary level of service I received from Ms. Twiligear, both times. From the first moment I inquired about the loan, until the conclusion of the loan, with document signing and funding, Taneeya was available to answer each and every question and concern I had, even if I reached out to her after business hours. She would often go out of her way to explain issues and educate me about the process. She worked hard to streamline the procedure and make it as headache-free for me as possible, making sure the loan closed in record time. For the refinance, she was able to lock my rate, very literally, at the bottom of the interest rate curve, getting me an unbelievably low rate. I have heard the process of getting a home loan compared to getting a root canal. I cannot stress enough how my experience with Farmers and Merchants Bank, Taneeya, and her support staff was diametrically opposed to that. And I cannot stress enough how HAPPY I am with the service I received from Taneeya and her support staff. I VERY HIGHLY recommend her."