Mid-Cities Schools CU

"Take care of me never have issues"

"I've been with them since 1995. When I 1st opened my acct it was great. Easy to get a hold of someone if any issues accused. Customer service was good. Now it take 3 days of me calling and finally going in person to talk to someone. The worst part is that the tellers answer the phone and they are so nice but can't help you at all. They are stuck apologizing that no one has called you back. I'm so sad that this institution has become so bad."

"WHERE IS THE 24/7 FRAUD ASSISTANCE PHONE NUMBER????????? On the website, it's indicated under quick links with NO quick link. You guys really need to open on the weekends, at least on Saturdays, and update your website to this century. Simply ridiculous!!!"

"I don't have an account here but a client of mine was unable to receive a simple email about a previous loan he had in 2017 under their credit union. We called the credit union and all they said was that they were understaffed and will sent it when they had time. What type nonsense is that."

"Customer service is terrible. Called 5 days in a row for loan details, never received a call back. When I did get through via phone they left me on hold more than 15 mins. I called back and was left on hold again without any courtesy of coming back to the line to let me know. Had to eventually go into the credit union to retrieve the details in person."