OneUnited Bank 1495 North Wilmington Avenue, Compton, CA 90222

"Customer service is non existent . Only automated numbers can never get a hold of a person for help. Tried to give them a chance and I've been disappointed"

"The Manager Taylor ! AMAZING customer service! A true leadership of a young black woman! My Mother & I went into One United Bank about a month ago.Needless to say we had to take care of my fathers (whom passed away) accounts. We were having the hardest time with other estates and settling everything however one united and (Taylor) to be exact took us and cared for us as family. Stayed with us, helped us make calls regarding the accounts until is was resolved. We felt like we had someone on our side when dealing with all of the outsiders. Long story short My dads accounts and issues were resolved and my mother and I walked out of the bank better than we came in! Thanks Taylor!"

"Even though it may take a hit to my credit score, I’m going to cancel my Unity Visa. The hassle is not worth it. Other credit card companies have an easy to use app. Sign in with facial recognition, set up auto pay and you’re done. Here it’s a hassle to sign in and there’s no autopay. When you call they send you back and forth in a circle between Unity Visa and One United. I just found out there’s a speedpay that works if you get it by 5pm EST. And that’s when you remember to pay it. There’s no reason for this company to be so far behind"

"The process was simple, my interaction with customer service was smooth each Representation was Professional, courteous and knowledgeable. At the end of the Day I'm excited to be a customer!"

"My account was closed for a second time. I'm establishing myself as a new black business owner. I started my account with the L.A. branch and it was a horrible experience. But I did not want to give up on black banking. I go to the Compton CA branch and was helped by Josie Ramos, seemingly very nice and concerned with customer satisfaction. Fast forward, my account is automatically closed, from what I was told was at my hands. But when I called to speak to Josie, I left a message, this was at 10 am Sat, they close at 1pm from what the website said. So I called back, due to time approaching noon, she answered and I identified myself and my issue. Gave her my account info, she looks it up and I tried explaining the importance and the severity of the situation that I'm in, opening my new business with my aplication still pending. She only told me what I did wrong, did not fully hear me out, gave me no consideration or patience and rushed my off the phone. As I'm talking, trying to explain, she is constantly repeating, "I'm sorry, you have to open another account" and then hangs up. I'm trying my best to support black financial strengthening in the urban communities, i really want to be a part of black banking empowerment, but this is the second time someone at this banking institution has provided poor customer service, I was not rude, using profanity, or yelling and she basically hung up in my face. I'm trying to bring my business, which I'm a car dealers, to this financial institution and this is the way they treat a potential lifetime client. I hate to say it, I may have to go elsewhere for my banking services and that part is disheartening."