ILWU Credit Union

"Not for members anymore it’s a joke I been with them for 28 years and can’t even get e refi on a loan I’m ashamed of how they do business for the members of the ILWU it was built by the members for the members,,not any more it’s horrible"

"ILWU CU is a horrible place to bank with. They will randomly block your card with the excuse "there's a lot of fraud going on" which is ridiculous if I haven't reported my card lost or stolen. You have to speak to a representative to have it unlocked so if this happens to you on a weekend or after hours, you're SOL. The majority of the employees are very unprofessional, not the kind of people you want to deal with when it comes to your hard earned money. Definitely not a good place to put the bulk of your money."

"POOR CUSTOMER SERVICE Spoke this morning with customer service person about depositing a cashier check, she informed that I can make it available almost half of it, and the rest in two days, she mentioned that she will put a note on my account and to use her name in case there is a problem. This afternoon a the window , the clerk told me that this money will be available in 5 days, and I said to check the note placed in my account and what I was told this morning. She said that it is wrong, fortunately a manager was there and let me know that I can have some available today, and said OK? Told her it is not OK, they need to honor what I was told this morning and gave me her name to make sure it is done the way we agreed. At the end I think manager gave the ok to this clerk, which is where the complaint comes, she told me that she is making sure that this will NEVER happen again, and she will put a note on my account to stop any future transactions like this... Not sure why she reacted this way, using a incriminating tone and attitude, I think this credit union bank needs to emphasize the importance of CUSTOMER SERVICE, and they have a job because of us. Not going to mention names, because as a member since 1991, never had a problem, but if you want to lose customers, then keep this clerk and ignore this review"

"They should say they're closed when they all go to lunch. They're supposed to be serving us but I just waited 32 minutes and nobody answered the call. They also close @ 5:00 and that is the scheduled time day side Longshore gets off work. So if you want to handle business, you have to do it by Thursday or on your own lunch time which is B.S. Are they here to serve us or vice versa?"

"On Dec. 6, 2016 at about6:05 pm, on Tuesday evening. I have been a member back in 1995, when I was working two jobs at once. Now back in 1995 we had a son, and 1996 another son, but he has Passway. So then a daughter in 1999, then more baby's in 2002, and 2003.... I have t9 out this there for a reason, and finally, I got in 2004, so then by the almost the end of the year, I ask for a load and the very next day you guy's turn me down flat, but that how it goes.. So everything was going good , my sweetheart ask me to marry her, then she started too cry, and I did said yes I will...Then about a week later she and me and the girls went to one of her family husband, then me and my love if my life was with her all the way too her cousins home so we all was very sorry about her all day and night But the next morning Aug. 25, 2013 Sunday at 5:30 in the early morning but she looks good but I was thinking about my wife.."