Bank of America Financial Center 951 South Pacific Avenue, Los Angeles, CA 90731

"Not having a good experience. Can’t get a hold of anyone at this branch. Left a message and then told I’d be called back after lunch just to wait two days and nothing. Then when I call to follow up, they ask me hundreds of questions that I’ve already explained to the manager Brian. So disappointed and exhausted dealing with this bank, especially as my deceased grandma banked here for 50+ years and I’m left to pick up the pieces (which seems impossible task altogether!)"

"This branch is the worst. No matter the time of day, no matter how busy it gets, the line can be through the branch and out the door there is NEVER more than 2 tellers working. But excess staff in the building and the same, presumably manager trying to look busy - while the line is OUT the door! So poorly managed and operated. Save yourself the extra 30-45 minutes (no exaggeration) and go to a different location."

"This is by far the slowest bank of America I have ever been to, my average wait is at least 40 min's. The staff is nice but is really understaffed especially on Fridays when most people get paid. The lines to wait are ridiculously long due to not having enough teller help. The only reason I go to this bank is cause of distance all others are way to far."

"I travel to BOA all over L.A. and Orange county. This is by far the worst one. No acknowledgement for 10 min. of standing in the wait area. Finally I flagged someone down. I told them I was there to meet with borrowers. Clients checked in with the same employee but the employee didn't make the connection. 20 min. later as I was leaving we connected. Not the first time this has happened here. Worthless."

"I walked in today to the bank and I noticed that the attendance here if you speak Spanish the racial card is high here. My visit was not pleasant and it wasn't fast and I believe that some of the staff members are just flat out unhappy here. I highly recommend everyone to visit a different location and perhaps complaint to the upper management so things change at this location. However let's give credit where credit is due, the parking lot is large the spaces are ample and Also the parking lot is extremely clean. Side from all of that the location within is also kept clean. Theres an ATM outside for the functional and prompt. And It seems to be maintained fairly often. Everything about this location is top notch.. unfortunately the staff members need some encouragement."