Bank of America Financial Center

"Pros: Staff are usually pleasant & parking isn't much of an issue. UPDATED 10/06/2023: It's a Friday, first week of OCT with 10 customers in the regular line and 3 in business and the line is BARELY MOVING. Only 2 tellers and more people walking in. They have 2 greeters though, just walking around greeting people. Doh! PREVIOUS REVIEW... Cons: I come make deposits for my employer and started going to stand in the business client/merchant line, but noticed you get called last; it's not like you get priority and the merchant teller window is CLOSED each time I go. So I don't know why they have 2 separate lines; it's a joke. So whether a regular or merchant customer, expect to wait because even with few people in line, tellers are sloooowww..."

"I have been sitting in the lobby for 45 minutes waiting to speak with a manager... completely ignored. Long slow lines. A cashiers check from my wells fargo to my business account with Bank of America will end up with over a 9 day hold. The deposit is a cashiers check from my personal wellsfargo to my business account with my name on it at bank of america. I handed the check to a girl that met me at the front entrance and she took a picture of it with a tablet, all very quick and convenient. She returned 5 minutes later with a receipt saying the money will be available in 9 days. I was shocked that the bank would hold a cashiers check for so long. She then informed me after I told her 9 days does not work that I could not have my check back because the money was already deposited. I never signed anything, never consented to this transaction, and was never informed that their would be a hold on my deposit."

"Good location I just use the ATM outside but I like it because always are security’s around"

"They make it impossible to wire money online but then expect you to make an appointment weeks in advance to do it at their offices or wait hours as a walk-in (or come in during working hours midweek) This is the second time I’ve needed to use the bank in person and have had to wait more then 2 hours. I will be researching online banks that can automize my needs and not waste my time. I’m not sure what the point is anymore of this brick and mortar places if customer service is abysmal"

"Very poor customer service. 2 agents only about 6 people in line, wait was still 15 minutes. If you want change, brake a bill, quarters, etc. They won't do it unless your an account holder because it's an inconvenience for a BANK to make change"