First Citizens Bank 2233 Artesia Boulevard, Redondo Beach, CA 90278

"Hard to follow the good directions, and when I did, google navigator took me into what looks like an industrial park from the street and right to the door. First time to the new office. Great service got me set up w. what I had had trouble with when the new software went in. Stress-free."

"Pete is the best. The level of Custer service and professionalism he delivers is un-heard of now a days. Ask for him when banking here"

"I had a banking issue that could have been a big problem. However, I made a call to the bank, and talk to Peter. He had great customer service, and listened to my problem. Peter said he would look into it. I got a phone call with in 20 minutes. He was calling to keep me updated. Peter said he had to make one moreconference call to get the conclusion. An hour later everything was resolved. Thank you Peter for saving the day!"

"Good bank, I've been a member since they were called first federal, even earlier. Their customer service is getting worse as they don't seem to care about their customers any more. They don't return calls, can't match interest rates and make you have to come in person for the most simple transaction. Increased a star again since they stayed open late for me."

"If i could I would give this bank 0 stars. I'd been with First Federal since 1994 and loved them. Once this bank switched to One West the customer service was so inpersonal, the empoyeess less friendly."