U.S. Bank Branch 3300 North Sepulveda Boulevard, Manhattan Beach, CA 90266

"Absolutely terrible experience. I’ve been a US bank customer for 15 years and considered closing my account after my experience in this branch. They wouldn’t let me withdraw money because they said my account information is not updated and proceeded to ask me about my employment, salary, and address in a crowded lobby with 10 waiting customers all able to hear. The teller seemed confused so I asked if the manager could help but the manager came over and doubled down! I left and went to the branch in Hermosa and was able to withdraw the cash no problem. I even asked about what the prior teller said about updated information and she said they must have been in the wrong portal bc everything in the system was updated. They might not let you access your cash, they might violate your privacy, who knows… don’t waste your time, go to hermosa branch."

"Omg the worst bank ever ! I don’t know why I still bank with them.. such a struggle to withdraw my own money everytime ! Especially this location, they need more workers !!! Literally takes me about 45-1hr to he helped"

"Horrible branch. Tried to close my account and was told no one on-site had authority over $25k. The manager does but she was off Saturday. Had to go to the ghetto in Westchester where someone had the authority. Why not have that person assigned to high net worth clients in Manhattan Beach?"

"This one star review is basically a 0 star review. Unprofessional, worst customer service and literary any service. Got my car loan through them in May, consultant at that time Albert Sadia was nice at first but had no clue what he’s doing - he gave me multiple different answers as to who’s going to receive the title from DMV. By July there was no title, I called 5 times, emailed - he was always ‘not in the office’. Finally someone else answered, a lady, too bad I don’t remember her name. She mumbles something about the fact that the documents were never sent to DMV. She was responsive though and called me back detailing that NOW the back office is sending them( July) and I most definitely receive them 12-14 weeks later as DMV backed up. September she said 100%. I’m calling in September because the title IS STILL NOT RECEIVED AND US BANK IS SENDING ME LETTERS THREATENING THAT I WiLL BE IN DEFAULT OF CONTRACT IF I DONT SEND THEM THE PROOF OF TITLE . That I never received, that they never requested. September new customer representative answers my call that the back office sent the document to DMV on September 9th!!!!! No, they didn’t send anything in July, it just didn’t happen! And again blaming the DMV for 12–18 week processing time…. ‘Unfortunately they can’t do anything at this time and ‘ignore‘ the US bank threat letters’ This is TOP TIER UNPROFESSIONAL !!! I hope for the best and I regret using US Bank service."

"Not the best first impression!!! Worst experience cashing a check! The first person that “helped” was not able to cash the check without my husband being physically next to me even though we are in a joint account. I got my husband (who was in the car with our sleeping baby) and the second person was more helpful but once again it was not a great experience and took way longer than it should have."