Citi

"Wow! The Citi-bank team is awesome!! Not only did they honor the huge promotion they sent me to open a business account but the staff was unbelievably friendly, helpful and super professional. Joseph the manager, Karen the banker who helped me open an account and Farah who's helping me with Merchant services went above and beyond. What a great experience! I highly recommend them!"

"Don't have an account with them but they were nice enough to still exchange some cash for qtrs and even stayed a little after closing to help me out, very helpful!"

"I used Citibank in Russia and Germany before. Was pretty content with the services of this bank. I decided to open my US bank account here in Redondo beach. And it was the worst experience that I got - not only comparing with other Citibank branches but with any banks ever: 1) it required them 3 hours to open a new account - I am not even exaggerating 2) after me spending 3 hours in their office they misspelled my name on the card, I had to reissue it 3) they said the check book is included - I have never received it 4) the branch manager said that I would receive the X amount of money for opening a new account and then after I topped up my account, he said there was a mistake and I can't get this bonus. 5) they didn't notify me on monthly fees correctly After all that I decided that it is enough, and closed the account. 6) To close the account they instructed me to withdraw the money and leave 1 dollar on the account, before the close it in the system. Sure enough, they charged me for not reaching the balance limit after I withdrew the money. I had to complain on hotline to get this money back. Summary : Absolutely not recommend this branch. I think it ruins the reputation of Citibank to have offices like this one. I would fire the branch manager and retrain the team."

"This is the most unprofessional bank I have ever been to. The manager is careless and unprofessional. He will screw you over. Deposited $10K to open an account for a family member. Was promised $500 for opening a new account. We also added the family member to a joint account. The money never came. Went in to ask why, and he said it was because the joint account was opened first. Why didn't he open the individual account first then?! Then monthly service fees started showing up. Ridiculous. I was a Citibank customer for over 20 yrs. I have since closed my account and joined a credit union. No minimum and no greedy banks. I recommend everyone does the same."

"Went inside and asked if they offer money orders. The teller said yes, then asked if I have an account. I said no, but before I could get the next words out of my mouth about opening an account, she said, "In that case, no, not for non members." and then went right back to typing. Way to go, CitiBank."