Bank of America Financial Center 4625 Admiralty Way, Marina del Rey, CA 90292

"This is my second time at the branch and the second time I’ve come into contact with Melina, the bank teller. Go in to cash a check and claims the check doesn’t meet their criteria. She takes the check without saying a word and photocopies my license and the check saying, return it to the maker. No explanation whatsoever. On top of it all doesn’t validate my parking i had to go to the front desk. I ask to speak to a manager. No manager here, can’t give out that information. If Melina calls you up just wait for the next teller. Matter of fact don’t even come here they are all rude."

"Jasmine a department manager is very active, very knowledgeable and if any request she couldn't solve, she will find out a way to make it happen and she follows up with the customer, this is what we are missing at other locations and other institutions."

"For the millions of dollars BofA wasted on remodeling this place into a giant useless space, they could have hired at least ONE person with enough brains to engage in banking. I went to this branch FOUR TIMES to get a simple account change done and every time, I was greeted by 4 or 5 useless employees who are nothing but brainless greeters. They are good at giving you the run around and passing the buck. I was told to make an appointment even though 5 to 7 employees were sitting around doing absolutely nothing! I came back for my appointment and was told that it was canceled and I had to make another appointment. When I came back the third time, the indignant woman who calls herself the branch manager, yet knows nothing of banking, rudely told me that I was late and yes, I was 15 minutes late because of MDR traffic, but a civilized attitude could have been more helpful. Since they literally employ too many employees who don't know Jack, they have now cut down their hours to 10 to 4! This branch is useless and BofA would be better off completely closing it down so that the unsuspecting public would not be duped into thinking their useless employees can do anything to help them!"

"Had a good experience at this branch today. Most important thing is to book an appointment in advance, which I was able to do so 1 day before with no problem. Jasmine was very helpful in sorting out my needs, was able to provide relevant advice on the questions I asked. The branch itself is very new so quite a pleasant space inside. All in all am happy with the outcome, book the appointment and you'll be looked after!"