Wells Fargo Bank 270 South Mills Road, Ventura, CA 93003

"This branch is extremely inefficient, as is the whole of Wells Fargo. With an emergency situation, completely impossible to reach anyone at the branch by phone, email or any other form of communication, even the 1-800 customer service rep could not reach them through the internal line. This is the state of "non existant" customer service in banking and one of many reasons why Credit Unions are so much better. I will never do business with Wells Fargo again !"

"On August 14th approximately 12:00pm I was there for a company account depositing and getting change. I had the most Poor customer service by young lady teller very rude did not take the time to help And instead said to me “I will not be guessing what type of change you need” extremely rude and unprofessional… behavior was also done in front of branch manager. Amanda made things right and went the extra mile to help me with change and got me out of there in no time. Amanda was the example of stellar customer service! Thanks Amanda keep up the excellent customer service."

"Nine desks in the open lobby. Every one of them vacant at 1:30pm on a Monday. Three tellers open with a very long line. No one available to greet us or tell us when we can meet with a banker. Not going to wait in the very long line to be told by a teller that there is no one available to help us open a new account. Covid lock down is long over (Dec 2022). There is no excuse for this low level of staffing and complete lack of customer service."

"Very bad customer service. The young girl who is a teller is rude and has her own way of doing things. Maybe ampm would be a better alternative vs a banking carreer. We have used Wells Fargo for over 20 years personal and business. What a shame."

"My wife and I closed on a home and needed to wire the money out. We did not have an appointment set up and we needed the transaction to happen ASAP. Yesenia, Juanita, Rocio and Victor went above and beyond for us!! They were extremely helpful and went out of there way to help us. Thank you so much to this Wells Fargo branch for helping us out especially with Covid happening. My wife and I are grateful."