NAPA Auto Parts

"Always helpful, spot on with parts and knowledge. Highly recommend."

"This Napa store, has a reliable services. The customer service, representatives, are friendly. Their inventory are manufactured quality."

"NAPA Auto stores might cost you a little bit more but you're getting Quality Parts OEM products in the past I don't know how many times I buy an alternator at one of those chain auto stores the ones that advertise on TV there's two of them to come to mind right off the top and not have to take that alternator back two or three times before I get ones that worked even when they tested it it would not work under a load. Chances are you buy it from a NAPA store and you're not going to have that problem it's going to work the first time so is it worth a few dollars more? Of course it is. Of course this is just my opinion everybody has their own if you want to jerk around and waste your time and count the gas on the multiple trips back and forth that's on you. You have a nice day stay safe."

"I have always liked this auto parts store (even before they were a Reibes). As many have stated, they are knowledgeable. However, a recent experience has altered my view. First I had a battery that was under warranty. Their clerk said it was not. But it was. After a LOT of effort, I got ahold of a District Manager named Sylvia. She researched it and acknowledged I was correct. I was told to go to the store when the Manager, Joanie, was in (any weekday). The store is quite a ways from my house and everytime I was in Sutter - it was a Saturday. Finally, I was in the area on a Monday. But she was not working. After spending 45 minutes, I was given a "gift card" by the assistant manager. (I do not understand why I was not just given cash, but thought "whatever"). I thought I would just hold on to it until my next oil change. It's getting near time to do this, and I was in Jackson so I went into the store. But the "gift card" would not work and the clerk did not know how to fix it (though he acknowledged they had been having difficulties with them). I gift card that does not work is just a piece of plastic. He told me to call the main office and ask for Veeble (or something like that) in accounting. He said he would know how to fix it. So I called the following Wednesday, but they would not connect me to Veeble. I then asked for the District Manager, Sylvia. They connected me. She wanted me to drive to the store and she would tell the manager how to solve it. I told her I could not that day, but would on Thursday or Friday. Today is Friday. Here is where it reaches the point where I decided on one star. I could not reach her for over 2 hours. The office claims not to have her cell phone. If that is true, that is ridiculous. And if it's not true, it's called lying. They sent her an "email", but no response. So I finally called the store to talk to Joanie. That was an hour ago. The clerk would not get her and if he gave her my message, she did not return the call. Hence the one star review. I have already spent three trips to the store (about $30 in gas) and 5 hours or so trying to deal with this, all of which would have been unnecessary if the clerk had been honest or if they had given me cash instead of a "gift card" that they knew they were having problems with. (And I understand that is a NAPA issue, not Reibes, but seriously? It would take a programmer working for whomever they have their credit card machine account with a few minutes to get the machines to read their "gift cards"). They fact that they have not chosen to do this speaks volumes."