Kimvik Movers and Storage 153 W Rosecrans Avenue, Gardena, CA 90248

"We booked a move with Kim Vick for a line haul move from California to Florida on July 8th 2022. During the load the driver attempted to charge $200 extra to place my average size tool box on the truck. I refused and moved it with my personal vehicle, when he had plenty of room. Kim Vick could not tell us where our items were and when they would arrive 10 days after we arrived in Florida. Upon the final arrival the driver would not bring his tractor trailer into the complex stating it was too big. This was after 3 other moving trucks of the same size entered the complex to drop off. I had to use my own truck to move my own items from the moving truck on the outside street. We had a sectional couch that the driver told me was missing. I checked the inventory sheet and also found that 10 of boxes were missing. The inventory sheet was not completed correctly. We tried for the last 11 months to resolve the missing items through their claims division with no results. They called us a month ago to inform us that the couch and 10 boxes were found in their California warehouse. It has been another month with no contact from Kim Vick. Our couch alone was $1500 and we were willing to settle out the claim for $400. Their claims division took a photo to send us of the check they were sending and we never received it. When we call we are totally ignored. I read the complaints on line with Kim Vick and they are consistent with poor service. And what I feel is a case of Theft and Neglect of Service. I was in the moving business for 7 years and never treated our customers that way. If Kim Vick refuses to pay the Claim, our Attorney is ready to collect the full amount for what they owe us. Len Hollandsworth"

"My move was contracted out to Kimvik by Interstate. They disassembled my furniture at pickup as contracted but did not reassemble at delivery, leaving my stuff in pieces. Quality of work is non-existent - many boxes were completely beat up and flipped every which way with no care and several pieces of furniture are badly damaged. Kimvik has refused to reimburse their incomplete job or take responsibility accountable. In addition the claim process is a nightmare and designed to make you give up; they only accept mail-in forms and physical photos, as well as documents that were not even provided to me at delivery in order to process the claim. They tell you what you want to hear and make empty promises to fix their mistakes while stringing you along for months. Worst moving experience I've ever had, their practices are completely predatory."

"Take pictures of everything. Check boxes as they are being packed. If they say your electronics are being boxed, like large flat screen TVs, check. My TV was wrapped in a bed quilt. Make sure to take pictures of all paperwork you sign because you will not get any of it no matter how many times you request it for claims for damages. Make sure their inventory list describes what is being packed. My list just said BOX for each tagged box, not what was inside. Many of my boxes were not tagged. Many items not boxed, like floor or table lamps were not tagged and were broken on arrival. This was not a good experience. The movers ran out of packing material and boxes and were unwilling to purchase more to complete the packing professionally. I went out and purchased more, most if which was not used."

"DO NOT USE THIS COMPANY!! I will be reporting them as well as Safe Ship Moving Services to the Better Business Bureau immediately. We have had ZERO communication with anybody despite our best efforts in trying to reach someone for an update on our move. They loaded our truck on June 3rd, promised an immediate delivery and yet here we are in an empty house STILL on June 21st. We have had to start ordering replacements for nearly everything!! Now I’m going to be searching how to charge both company’s for the purchases we’ve had to make. No responses from Kimvik on our truck and we’ve reached out over a hundred different times and 4 different ways. Safe ship gives their general time frame with ZERO information on the business that has all of our things. We have a medical chair in that truck which is clearly the most important as it’s for my mom. This is beyond unprofessional. We need a response and delivery ASAP!!!! CALL US BACK!!!!"

"These guys literally saved my life!! Called them last minute after my mover cancelled on me a day before a move... The owner (Victor) was knowledgeable and very kind, said he was able to accommodate my request and gave me reasonable price. On a day of, the moving crew showed up on time, worked hard and finished my relocation within quoted time! The price I negotiated is the price I paid, no hidden fees! None of my items got damaged or broken which made my move super smooth and stress-free. Will definitely use these guys for my next move and will recommend Kimvik Movers to all my friends!"