Department of Public Social Services

"I dread anytime I have to call this office for anything. 2 hour wait minimum basically every time. And that's just to get a hold of a person; you're still going to get transferred around and wait more. Make sure to schedule an entire day for dealing with this office. Not like we have lives or anything. My first time calling them about 5 years ago was to sign up for Medi-Cal, and they said I was ineligible because they had in their records that I was still receiving income from a job I quit over a year prior. It took WEEKS of calling them and being transferred around and sending them all sorts of records to prove that I was in fact unemployed. And after all that, a month later, I received a letter in the mail saying I was still ineligible because they thought I was still at my last job, and to call my case worker. I gave up at this point. Then, about a YEAR later, it mysteriously worked out on their end and I got a letter saying I was approved. What on earth? My most recent dealing with this office was to sign up for CalFresh. I steeled myself for the process, which of course ending up being an agonizing slog. I signed up, did the interview a few days later, everything was going great. I received a letter saying I was approved. Weeks passed, no EBT card in the mail. I kept receiving emails telling me my interview was coming up (which I already had.) Weird. Month and a half passes and still no card, now I think okay something's wrong. I call the office, get put on hold for 2 hours...and when I am connected, I explained the situation and am informed that the card delivery had been cancelled because it didn't make it to the truck on time...? And since it was cancelled, I was somehow supposed to know to call them and schedule a pickup. She asked if I was able to pick it up today. But that was in 15 minutes, and the office was half an hour away from me. I would have been able to get it if I wasn't ON HOLD FOR 2 HOURS. I asked if I could pick it up the next day instead, and she informed me that no, I need to call them AGAIN to schedule a pickup that day because the authorization gets cancelled at the end of the day. So that would mean another 2 hours on hold. I said no, please deliver it to my house. Luckily, within a week, it did make it to me. I just don't understand why this needed to be so complicated, and as others have mentioned, that you need to follow up with them every step of the way to make sure they're doing their job."

"On my way today to apply for gr cash iam homeless and need hygiene and also I have needs per my Diabetes and Mental Health Disability I was terminated off my cash which my pick up day was The 5th of this month once I went to withdraw my funds I only had food stamps.Now I also was helped to type this because I can't read as well or write I never finished the third grade I was in special education classes my friend is putting this together for me as I give him some type of intell my story please help me get my y cash today. Thank you so much"

"Yo this office need to be closed down or fire all the workerd my worker called me for my interview phone rang twice and the worker hung up they dont do their job and they are foul people i dont have a job right now and still cant get help with my benefit they dont do their job they play so much in the office and on the phone pls try getting you a new office the one in east la do a good job and if i had fhe option to give no stars i wouldnt think twice all they do is reroute you yo automated systems and say they sending you to someone but its just a robot that will waste your time and hang up after 5 mins of getting info they should already have tham their this guy name Shepard he was disrespectful didnt listen and put me on hold this the type of customer service they are cool with and its need to be called out why get these jobs if the employee aint doing nothing they need to be fired im still upset because why scedule me a phone imterview just to let the phome rimg twice and not to mention they didnt call at my time of appointment so of course im not prepared but by the time i picked the phone up at the second ring they hung up what a waste of time yransfer yoir cases to othe roffice they dont do nothing most of them dont know what they are doing"

"AVOID at all cost!!! I am currently on hold! I am trying to cancel. The ppl in this office need to get audit. How is this waiting time allow?! Defund the Los Angeles county workers. Third parties out of the countries are more responsive!"

"If you have honest intentions they will help you, the ratings are only bad since the wrong people are looking to misuse the public program assistance given to those with a disability."