United States Postal Service

"So sad that agents don’t know the aspects of an address change for a deceased person. I told the agent the email directed me to come in and show documentation. She immediately gives me a change of address card and says “you’ll send that in and they’ll ask for proof”. I’m confused but remember they sent a barcode when I attempted the electronic process. I mention the barcode and she say “it’s just going to tell you to fill out the card” she finally scans the barcode and it gives her the process. Is the window agent that depressed that they don’t care if they provide wrong information?"

"This post office used to be a really nice convenient post office to go to Miss Carol Retired and I do not know what happened. I have been a customer of this post office for many many years and I’ve watched it go down the drain never opens on time never open on Saturday like it’s supposed to, I’ve never heard of a lunch being two hours and lunch is over with the post office never open back up memorial day holiday morning the post office open at 9 o’clock. It has never opened. It didn’t open on Tuesday. It didn’t open on Wednesday and today is Thursday the 30th 2024 and it is still not opened as of yet Send representative to open up the office the customer service part of the post office or let us know if we need to move our mail and receive our packages somewhere else. I have been waiting on a package that was delivered on Tuesday package because nobody has put the mail in the mailboxes are the PO boxes and there is no packages or keys in the mailboxes for us to pick up our packages. I think this is very disrespectful to the community especially the elderly people that come and wait to use that PO Box and that post office please correct the problem , please service us as a customer service our community and frequent this post office. There is something that needs to be done. It is not fair to our community."

"The service is horrible, when it comes to opening the doors on the weekends and sometimes on time during the week. I had to drive to the main post office last week on Imperial to see why the door wasn't opens on time Saturday, the lady manager advises me that she was short staff and got busy and forgot to open it up that day. For me like myself that work can only go to my boss on the weekends and want on time. It's been times when they don't open for twice a weekend. I have documented all the time the wasn't open and I have been inconvenienced and I'm going to request a refund back from my credit card from them not doing their job opening the doors on time."

"Since when you close front doors for lunch and, why a one person at front almost at all times.If for some reason you're short in personnel then hire more postal future personnel or have someone from the rear to help with customers, don't be a unnecessary dark eye for the USPS. You can have the window supervisor help up front and, if that is crossing craft then,you stop crossing craft by having a, 204B stop delivering mail just because your branch is short in personnel,customers of your local PO,ask to speak with the branch manager n complain with him/her or call Postal Operations n complain, and if it has no effect then, take it to the unions of USPS, inspector office cause,the hours are 9 to 5 with no interruptions.if short in personnel then pay overtime for whomever needs to replace workers at lunch.Office manager n superintendent of postal operations, shame on your ways of operations. Is not written in any postal laws, rules, domestic or overseas manuals.Shape up n no more embarrassment."

"I went to this PO today at around 3:30pm to cash out some money orders. The PO clerk went about and beyond to help me out. She was awesome. I wish more PO clerks learned from her outstanding customer service, professionalism, and courtesy. I didn't catch her name, unfortunately."