Evike.com 2801 West Mission Road, Alhambra, CA 91803

"You wait over one hour to pay for your order. Bought a pistol from them, and it broke within 3 days. I returned it, and instead of refunding they charged me again. These are settled charges that have been sitting for over two weeks. Calling the main line for evike, they say can not help you with in store orders. He can look at my order, look at my transactions, but they can't help me? Ridiculous. They tell me, call in store phone number. They do not pick up, "Voicemail not setup". No hold, nothing just hang up on me. STAY AWAY. These guys have horrible horrible customer support. Should have known better than try to purchase from a "super retailer". If Amazon shipped airsoft guns to homes in California, these guys would be DONE. Usually when things are overpriced, they come with great customer service. Not the case here. UPDATE: I got a call from manager of store after some time, and he did seem apologetic about the situation. I was even offered a full refund on the purchase to include non-refundables (pistol, CO2, partially used BBs), and multiple options to receive the refund. I wish this was my first experience calling in about the botched refund. Personally still wouldn't shop here, but at least I finally could talk to someone who could help."

"***The fishing section closes at 630pm when the store closes at 8pm!*** I checked online and on their ad prior to arrival, and nothing was mentioned about the fishing section closing early. This info should be posted, especially for someone who is traveling from far away. Why would the worker ask what fish items I was looking for if the fishing section was already closed? He gave me the impression that he was going to look for the items for me. He was an interesting fella... I came back the next day and wasn't impressed with the fishing section. They are either the same price as other places or more expensive. They didn't have some of the things I was looking for. It's all mostly deep sea fishing stuff. This place has a cool entrance, setup like you're walking into a video game. They have a tank filled with beautiful fish. Customers mostly come here for the airsoft products. The store was clean and organized. There's sufficient parking."

"Got my first airsoft here. Very friendly and helpful people who are always willing to help everyone choose your preferred airsoft or airgun. My first experience here was very happy, and I gave them an idea of what I would like to start with a first airsoft, and they choose the most perfect fit for me! I am very satisfied with my purchase and will always come back here."

"I am extremely disappointed by my first visit. None of the items I was looking for were on the showroom floor. I was not aware that after the first 15 minutes in the store that I had to sign in at the front to even talk to an associate. Another 10 minutes pass and I ask another customer how things work there. He was kind enough to point me to the express ordering station. I was able to quickly find the items I needed and went to print my order but it was not working. I advised Steven, one of the counter associates and advised him the printer was not working. He said yeah the network was down. So they were aware and didn't put up a sign at the computer station or advise anyone of the situation. He advised me to wait in line and he would take my order. After placing my order he said feel free to look around while you wait for your order. I asked on the status of my order a little after 4pm and said is there any way to get my order, my gf had then come inside since she was tired of waiting as well. She mentioned I had been waiting over an hour and he rudely replied, "so has everyone else." I told him cancel my order and left. We drove up from Bakersfield and stopped on the way to Ontario. From my point of view. One, only one front cashier handling customers, occasionally there was a second associate but was doing something other than cashing out customers. Extremely poor customer service. Why are customers having to wait so long just to get a few items? Someone needs to seriously examine the efficiency of the way things are run and make some changes. I have never experienced retail sales like this anywhere. For a first time customer, this is not a good experience for myself or anyone else. I witnessed several other customers leave in frustration as well. Potentially you lost some good sales and repeat customers. Now you have frustrated people like me that won't have anything good to say about your business and will probably tell others not to shop there. Saturday probably being a very busy day, management seriously needs to make adjustments to make sure your staff is adequately providing good customer service. I also called a day prior. Customer service never mentioned the fact that I could place an order for will call or that I would have to wait for my order or anything else on how to make my experience easier and more efficient."