Extra Space Storage

"Earlier today I came in the office with a concern about my unit, Christian and Andrea were super helpful and helped me as much as they could with my issue. Excellent customer service!!"

"site manager was a nightmare. After i signed to have my lock cut on the 7th and after agreeing to the prorated month on my last rental period, they then inform me that my rent increased around 50% and that I have to pay a late fee. This is after I called to confirm numerous times and they originally said it was no problem at all and I can prorate it to any date. The site manager was brash and quick with the threats to collections after I just wanted to pay the original prorated amount that we had agreed upon."

"Very nice and knowledgeable. I have been here for several years and they have always been helpful. Good place for your storage needs. Lisa Glover"

"Really great experience! Salvador was super friendly and made the process of choosing a storage option that was best a total breeze! Super friendly, very clean, streamlined process… 10/10"

"Warning Buyer Beware : Warning Do Not Use : Warning Buyer Beware : Warning Do Not Use Updated : 10/16/23 Warning to the General Public: Stay Extra Far Away from this or any Extra Space establishment! It is nothing more than a deceitful and manipulative operation that will leave you feeling scammed and taken advantage of. They lure you in with a month-to-month lease, but don't be fooled - they reserve the right to cancel, change, or jack up the price whenever they please. And trust me, they will. I made the mistake of renting a space for my trailer at $275 per month, only to have them pull the rug out from under me just three months later. They gave me a measly month to pack up my belongings, return from overseas, find a vehicle for towing, and locate a new spot in the middle of summer. It was an impossible task, to say the least. Eventually, I found another spot at an Extra Space in Redondo Beach, a whopping 20 miles away. But just when I thought I could finally relax, they pulled the same stunt again. They started my rent at $145 and then had the audacity to hike it up by a mind-boggling 56% to over $221 per month with only a month's notice! I have rented storage spaces for years where the price remained locked in upon signing, with no changes for years on end. But Extra Space is not like those reputable places. It is only suitable if you need a temporary solution for a month or two at most. If you plan on storing your belongings for any longer, be prepared to constantly relocate, pay exorbitant fees, or desperately search for another facility. Extra Space is nothing short of extortion and a despicable way to conduct business. Updated 10/16/2023 I have finally escaped the clutches of Extra Space and closed my account and moved out. Wow do I feel so much more secure not being there. I will never, under any circumstances, do business with Extra Space again. Interestingly, they commented on my review below and even applied a $40 credit to my account when I was moving out. It's clear they were trying to save face, but their actions were too little, too late. They mention that their short term lease policy is beneficial to most as their are no long term contracts but what would you consider a long term contract? 2 months, 6 months, 8 months, 1 year or more? They very quickly charged me way more than what I expected to pay an could afford within a few months of moving in. This is a tactic to hold your belongings for ransom, to over charge you knowing that you most likely not move out anytime soon and you will just pay instead of renting another moving truck and finding another storage space and moving all your times out then back into the new place. If you don’t want to do that then don’t rent from Extra Space. Not here not anywhere. This is not a location specific issue it’s a corporate driven greed and direction. However it was not surprising that the staff at the Redondo Beach facility also showed concern or gratitude for my business. I cannot stress this enough: Buyer Beware! Do not store your valuable items or engage in any business with this Extra Space storage facility, or any others for that matter. Unfortunately, Extra Space continues to live up to the shady reputation that plagues the moving and storage industry. Just remember the only “EXTRA” you will get from this space is extra charges! I will be posting and reporting this on the BBB as well. 1 Start is too much - Zero Stars I wish you all good luck. Warning Buyer Beware : Warning Do Not Use : Warning Buyer Beware : Warning Do Not Use"