Public Storage 11510 Jefferson Boulevard, Culver City, CA 90230

"We were helped by Patrice and she was wonderful! So friendly, so helpful, and she made our experience really easy and painless (and we had soooo much stuff)."

"Addendum: Great place to store your belongings! All of the daytime crew is very helpful and knowledgeable, unobtrusive and respectful/respectable. I had an issue with the elevator, and magically...when they showed up it immediately started to work again! Sorcery? No, all in a day's work! Thankfully, no issues since then, they had the elevator guy talk to the elevator gnomes about allowing people to elevate in order to alleviate the elves, who were all evading trolls. Addendum: Daisy is the BEST!"

"I had a great experience with the team Daisy and Patrice! They helped when the online process stalled and they know their units. Good clean spaces. Great team."

"This is an update! As of March 28, 2024. This particular facility’ would be great if it were supervised by people who actually cared about customers and employees. They are terrible! Tony Gradford, and Bilal are a major disappointment. Bilal tried to make me pay a $200 increase like I didn’t know they were only increasing the rent from $509 to $609. Gradford pretended to help me about the extremely bad customer service I endured from his regional managers. Then he began ignoring my phone calls and messages. Neither of the two could not even take a few minutes out the day and show appreciation for their employee who was making them look good. I never mailed a letter to corporate. I have yet to get any response or acknowledgment. This company is a sorry excuse for a business. And they RAISE YOUR RENT EVERY SIX MONTHS!! Don’t rent unit 2015. There is some sort of fluid leaking into the unit that they claim to not know where it came from. I believe it has happened prior to me renting the unit but they are acting as if it never happened. Do business with this company AT YOUR OWN RISK!! I’ll tell you this. If it wasn’t for Daisy and Victoria, whom I met last year in September, I would not have had a good experience with this storage facility. Daisy has done an exemplary job by offering me stellar customer service! She’s gone beyond what was required to insure that I left the facility feeling happy that I chose this storage company to house me and my family’s belongings. Victoria accomplished the same thing last year when she went beyond what is required. Unfortunately, I endured a very terrible experience from THREE regional managers yesterday. They single-handedly put a sour taste in my mouth. I was treated in a manner that is worse than disrespectful. I felt like I was being bullied and harassed and low key intimidated by their titles and uncaring disposition. I thank GOD Daisy was there to help remove the ugly sting that the three regional managers, Myra, Julia/Julie and Baloc, caused. They were terrible examples of customer service. They’ve demonstrated what customer service should NOT be if you want to have a successful business. They also set a terrible example for their employee. After that horrific incident by the three regional managers. Daisy showed respect and consideration which caused me to not reconsider continuing to do business with Public Storage. Same applies to Victoria. Prior to meeting Victoria, last year, the customer service at this location was truly to be desired."

"Starting with the setting up the phone call initially then Leslie had called me up to confirm asked me if I had any questions and since this is contact with she asked me if I liked to meet and I go over any questions or concerns I may have or we can just talk about it on the phone. Why decide to meet with Miss Leslie because I want to know who's watching over my stuff. So less than I set up appointment for Sunday today at 3:00 p.m. and she was here waiting for me 3:00 p.m. Sharp she showed me by the facility she gave me option she showed me at three units explained the pros and cons as far as not so much cons but just things to look out for in a good way. Unless it was very professional and I appreciate that she wanted everything detail for detail again that's professionalism and she gave me options which I love options are a wonderful thing. So yes my overall experience with public storage and Leslie was A1 thank you Leslie"