Southland Neurologic 3851 Katella Avenue, Los Alamitos, CA 90720

"My brother is in a deep coma. Was at the Los Alamitos community Hospital under the Southland Neurology group. They let him lie in ICU for 3 days bleeding out thru his brain hemorrhage because the excuse was their machine for the operation was “broken”. In the 6 days we were there they refused to give him an MRI. They refused to give him sedation for the pain in his hemorrhaged area. They misdiagnosed him saying it was AVM instead of an aneurysm. They refused to give him blood transfusion when him hemoglobin dipped below 7. The South land neurologist told us to pray. The Los Alamitos doctors told us he can go anytime there isn’t much we can do. When it comes to any hemorrhage in the brain, the first 48hrs is crucial. They did nothing. Not even sedation to keep him comfortable. They were bought out by UCI Medical because of mishandling of funds and mismanagement in March 2024. Future patients, please do your research before coming here. Be responsible for your loved ones and choose a facility elsewhere. My brother is now at UCI medical in critical condition because of the lack of urgency and proactiveness. Stay away from this Southland Group and stay away from Los Alamitos Community Hospital."

"This review is not directed at the doctor, although I am extremely disappointed in him and now, after dealing with another doctor's botched surgery, I find I don't trust doctors. I have been a patient for many years. The office staff or office manager or doctors or maybe it is the culture of the office do not respond/or in my opinion care about the patient's needs. I have been called in for appointments, only to find that they cancelled it ,but forgot to tell me. I have called so many times over the years and never received responses or no one will answer the phone. I have watched patients at the reception window have the window closed on them as they complained that no one would answer the phone or return calls at least twice. I called at least 8-9 times over a 3 week period, wrote a personal letter and finally wrote a certified letter in order to get the doctor to respond. Finally they responded after 3-4 weeks, the nurse / secretary said "we've been busy", then claimed I hung up on her. I finally had to tell Dr. Patel "I did not feel welcome in that office.Then out of the blue someone called me about an appointment I knew nothing about. When I said I wasn't welcome there, her response was "sorry you feel that way". I really respected the doctor, talked to him about everything, and now I've lost complete faith.I believe there is a very poor culture that someone is responsible for and the doctors are looking the other way. I used to think the doctor walked on water, now, since I have grown tired of being treated like a number or a file or that I don't exist I would not recommend this office to anyone. There does not appear to be any concern that patients are being treated poorly by not having their calls answered or responded to. I shared with the doctor I would rather live with the disease than go through the stress and deal with the atmosphere that exists that office and I also shared in a letter (since they won't answer the phones) that I would be forgotten within a week or so and nothing would be done. Well that was several months ago and I was right."

"So I too had a lot of issues getting through to them over the phone, but I luckily work a few blocks down the street and ended up just walking in and making an appointment. They helped me immediately and I got an appointment immediately. This was after calling for 3 days straight. After that, the service has been great and the doctors have been helpful and prescribed me migraine medication that have helped me in a lot of instances. I agree with the other reviews that it's a bit ridiculous that they don't answer their phones or call people back, so I'd recommend to anyone who can to just walk in and talk to the front desk in person. If they don't like that or if it becomes unmanageable, then they have the option of answering the phones instead. Giving them 4 stars because minus the calling problem, the service and hospitality of the nurses and doctors have been great."

"They don’t even deserve 1 star it should be MINUS 5 stars. It is my 91 year old dad’s FIRST visit after hospitalization at this facility. Unfortunately, we were 15 minutes late since every activity for him is a challenge. When we got there the first thing I said to the receptionist was “We’re sorry we’re running a bit late.” After checking us in, we were told that it was too late and we had to be rescheduled. Unforeseen circumstances happen. Since it is our first time, we were not aware nor advised about 10 minute grace period. No consideration at all!"