Victorian Care Medical Center 600 West Manchester Avenue, Los Angeles, CA 90044

"Wait time is approximately 2 hours after your scheduled appointment , they never answer phone . Dr did not give me all my diagnosis so I can get treatment . They have you make an appointment just to read results instead of letting you come pick up a copy . They stand and ignore you when you ask what’s taking so long . I’ve come here twice . Last time coming . lobby always full of patients no where to sit"

"Doctor Vicky Anakwenze is fantastic. Old school doctor that dedicates time and patience to really listen to the patients and consultation is always very complete to ensure nothing is left behind and always offering the best treatments. I'm glad to trust my health on her hands. I'm switching my review from 5 stars to 1 star for the following reasons: 1) Doctor Vicky Anakwenze is an EXCELLENT doctor, the problem is the clinic lack of organization and staff. 2) staff is extremely rude on the phone, they act like they're doing us a favor instead of being paid for a service. 3) staff simply hangs the phone on you or they put you on hold forever. (Once I was literally on hold for 2 hours and then someone just picked the phone and hang up.) 4) the staff ignores urgent requests, for example, I'm diabetic and ran out of my medication because the staff forgot to submit the prescription to the pharmacy. As you can imagine, this is a life threatening situation, being a diabetic and having NO INSULIN because the staff simply ignored FOURTEEN phone calls "hey, I'm running low on my insuline" "hey, I have only 2 days left" "hey for God's sake please send the prescription to my pharmacy because I have only one dose left" "hey, I really need my insulin, I ended up in the ER yesterday" and then the same attendant had the guts to say "you have to call in advance, not only after you're already out of your medication". I LITERALLY spent 2 weeks calling every single day BEFORE my insulin finished. Attendant said "well, you need to make an appointment before we renew, I can schedule you to July 14th." That's THREE WEEKS FROM TODAY! How can a diabetic that needs to take insulin on a daily basis TO SURVIVE wait all that long? "Well, you can go to the ER if your glucose level gets too high" Sure, of course, I can spend 8 hours per day waiting on the ER, twice a day, only to get a single insulin dose. That's only 16 hours per day for three weeks waiting in the ER waiting room. Attendant said "don't be so dramatic, ERs are not that busy every day. You're going to be fine.""

"Great clinic, nice staff, wonderful doctor (Dr. Vicki Anakwanze) but the staff never return phone calls or never call back for the telehealth medicine (phone call) appointments. I dont know if they forget, its too busy or what but health is very important and the only way to be referred to the right doctor is to speak with my primary care doctor. So please do better!"