Pacific Grove Healthcare Center 200 Lighthouse Avenue, Pacific Grove, CA 93950

"A loved one of mine was brought to this facility from an outpatient clinic after hip surgery. She only had the clothes that she had worn to the outpatient clinic. She stayed in the hospital over the weekend even for Christmas and was brought there on Tuesday. On Wednesday, I drove 100 miles I brought her her Christmas present, which was a house dress. I bought her three shirts and a pair of new shoes because all she had was slippers. When I called about coming and visiting her, the lady who answered the phone was kind enough to tell me they had an outbreak of Covid there. So cautiously, I brought my friends gift to the door I had marked on the gift who it was for and what room. When I spoke with my friend on Friday, I was so disappointed to find out that they hadn’t given her her gift. Talking to the front desk was no real help although she assured me, she would send a nurses assistant to see if the bag was perhaps in my friends room, when I called my friend I overheard the nurses assistant come to her room. She told her she needed to use a pillow in the correct way. My friend asked the assistant about the gift. The gift Had her name and room number on it. I would’ve brought it in myself, but I did not have a mask and I have emphysema. My friend tells me they’re not reliable on bringing the pain meds in a consistent manner. It just makes me so sad that The professionals in charge of caring for our loved ones during their most vulnerable times would invest so little towards doing an adequate job. Three days post surgery not having consistent pain. Meds is unacceptable and it’s cruel. When I saw the 2.6 rating …..I thought oh that’s just someone who’s angry I wish I would’ve paid attention. Now I will spend this next week, hopefully finding her a better place to go"

"I was being over medicated. They were verbally abusive and even restrained a patient. Who was the nicest man. They are over worked and upper management is awful. This deserves 0 stars."

"Best place to work at everybody is like family. Customer oriented facility. Everything we do is for the best interest of our patients focusing on every little detail to ensure a speedy recovery while keeping patients comfortable happy and satisfied."

"THIS PLACE IS TERRIBLE!!!!! Patients get black eyes from rough care. Patients not being showered for WEEKS. DO NOT bring a loved one here. They do not care about anyone especially those with no visitors. Please please please be careful"

"I recently lost my dear mother. She spent her final days at Pacific Grove Convalescent. My entire family was truly impressed with this place. The staff is very warm and friendly. I cannot express enough how much we appreciated each and everyone of them. Thank You PG Convalescent."