Cold Stone Creamery

"Highly disappointed in the customer service I received tonight at this location. I am a regular at this location since we moved to California a few months ago, but today I got a different experience. When I first walked in I was not greeted with kindness instead I was was stared at until Elsa S. asked what I would like. I stated I wanted one scoop of cheesecake ice cream on a waffle cone mixed with M & Ms . After I told Elsa S. my order she asked what size ice cream I wanted and I repeated my order back to her. After going back and fourth with her about just wanting one scoop of ice cream I stated I wanted the like it size. ( never had to tell any other place what size) After that I then stated I wanted another ice cream cone the same order but with double scoops. She came back to the counter to mix the m&ms in and it did not look like double scoops at all in fact it was way smaller then the first one so I asked is that a double scoop and she caught an attitude and said yes it is . I stated we come here all the time and usually that’s not how they do it , but that will do. After she finished with my order two other people walked in and she greeted them with smiles and asked how they were doing. I find it very rude being as though I was wearing my military affiliate clothing and would’ve hoped she been more kinder . My husband is a military service member who loves this location , but after tonight we will not be coming here again. I called to speak to a manager and was told she would not be in until tomorrow so I will call again tomorrow to tell the manager about my experience."

"I went in with friends, the girl was nice but the 2 boys in this photo were very rude to my friends and I. The guy with glasses snatched my money out of my hand and rolled his eyes at me AND my friends. No manners at all. They were just so rude and were on their phones basically the whole time. Awful treatment."

"So I normally enjoy ice cream and milk shakes from here, but today I found my milk shake loaded with shredded pieces of plastic mixed into my shake and not just few. My milk shake was loaded with shredded pieces of plastic I couldn't take one sip with out my mouth being filled with them. It appears that something plastic got Shredded up in the blender when the shake was made. Here's a photo of a few of the pieces that I recovered."

"Customer service is Zero. Very biased, unprofessional. Cold stone In Monterey . I went with my friends to enjoy some ice cream from cold Stone. We waited for a long time then a young guy just skipped our turn and served another group just because they are white. Even when I wanted to pay he makes me wait for a long time until I ask home if it is free. Unrecommended place for any one."

"Came here for the first time with my kids as a celebration today. They didn't mix in any of our toppings. Two of us ordered gummy bears and were given 5 of them. It was an incredible disappointment. Particularly because my oldest wanted her favorite, mint chocolate chip, so I ordered her mint with chocolate chips to be mixed in. Once she ate the top layer, all she had was mint ice cream and was disappointed. We came to Cold Stone specifically because I wanted my kids to experience the toppings being mixed in. We could go anywhere and get ice cream with toppings AND get more of them. Probably won't be back."