T-Mobile Authorized Retailer
12751 Towne Center Drive, Cerritos, California 90703
About the T-Mobile Authorized Retailer
Welcome to your local T-Mobile Authorized Retailer, conveniently located at 12751 Towne Center Drive, Cerritos, California 90703. As a dedicated T-Mobile store, we offer a wide range of the latest smartphones, tablets, and accessories to keep you connected with the people and things you love. Our friendly and knowledgeable staff are here to provide personalized service, helping you find the perfect plan and devices to suit your lifestyle and budget. Whether you're looking to upgrade your phone, switch to a more affordable plan, or explore the latest tech, we are committed to delivering an exceptional customer experience. Visit us today and discover why T-Mobile is America's most loved wireless brand.
Photos of T-Mobile Authorized Retailer
12751 Towne Center Drive, Cerritos, California 90703, United States
Opening hours of T-Mobile Authorized Retailer
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of T-Mobile Authorized Retailer
"0stars hope they find people who actually want to do their job. To Owner of store I would be worried about who manages my store and refuses to talk to Tmobile Costomer Service. Worse unhook the line during working hours so they can not be reached by TMobile. I got kicked out, tell you what no money in the world will make me go back there. You see a follow up of store Owner but when I emailed I never heared back. BAD PLACE. Thinking of leaving TMobile all together and getting a legal help. This is not Ok TMobile."
"Update: I went Costco at Norwalk and got my 4 lines transferred with Brian and Denise and they were super helpful and professional. Saved me over 2k over the next 6-12 months. ######### Went to transfer 4 Verizon lines to TMobile but was totally turned off by the lack of basic service. The girl wearing the hijab needs to be either retrained or be fired. She has no decency on how to deal with and interact with customers. And the store wasn’t even that busy. I asked her a simple question and she said something totally unrelated and ignored me. No basic human decency from her side. I’ll report this incident to TMobile district manager too. She needs to go. I would rather take my business to someone who appreciates it better. Thanks but no thanks. Going to my Costco which is just a few miles away from here to take care of business."
"During my visit, Ali was extremely helpful. He clearly explained my options regarding the issue with my phone and maintained excellent customer service throughout. Ali has a very pleasant personality. However, I was taken aback by the behavior of a female manager present at the time. She was rude and taunting towards Ali, which was appalling and unprofessional. Despite her behavior, Ali handled the situation with great professionalism, but it was uncomfortable for me as a customer to witness her rude comments and overall demeanor. It created a toxic environment, and I can't imagine how Ali feels working in such conditions. She lacks good leadership skills and made me feel very uncomfortable as a customer. This experience makes me hesitant to return to that specific store. Shame on her."
"Hector Valdovinos-Montero was amazingly patient and knowledgeable. He guided us through the phone purchase process with complete professionalism. My husband and I have absolute confidence in his advice and service! Since I always post when I have terrible experiences, I wanted to take the time to recognize fantastic service as well!"
"I am pleased to share that my experience at T-Mobile has been exceptional. I recently acquired an iPhone 15 and later purchased a pair of Airpods from the store. During both purchases, the sales representative, Arielle, demonstrated outstanding professionalism, politeness, and knowledge. Therefore, I confidently give T-Mobile a five-star rating and would recommend them to anyone seeking quality products and excellent customer service."
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