CVS

"Always a positive experience at this CVS. A friendly and responsive group throughout the store."

"The store manager was rude and dismissive towards myself and my wife, refusing, in a confrontational manner, to even try to find a solution to our request. That is very unfortunate, because the sales associate who initially tried to accommodate our request was very nice and professional about it - until she called the manager for “technical assistance”…"

"How many CVS employees does it take to pick up one picture? Apparently four. There’s no one working at the photo counter and the sign says pick up your photos at the main register. I go to the main register where cashier #1 tries to find my photo. She gets help from cashier #2 to look for my photo. All other places I’ve been to have photos alphabetized by last name. Apparently, this system is foreign to these cashiers. They tell me to wait because the third cashier has the most experience with the photo organization system. During this time another person is there to pick up photos. Cashier #2 goes to help her while I’m waiting for cashier #3 who can’t hear me because the person behind me is talking to cashier #2. He then finds the person behind me photos so now I have to wait. He finds my photo where it’s supposed to be. I have to go back to the cashier line to pay for my photo despite me already having waited 15 minutes for what should’ve taken 15 seconds to do. Cashier #4 turns out to be their manager, Katherine, and says to me, sorry I think this other lady was here first. Oh no actually I’ve been waiting 15 minutes to get one singular photo. Epic waste of my time and so much incompetence."

"The pharmacy staff is so nice! I was trying to follow up on a COVID PCR test result that hadn't arrived yet, since the generic phone number that was provided only let me talk to automated voices that had the exact same information that I could access online. When I got through to the pharmacy, they provided me with contact info for the lab (the person I spoke to there was also super kind and helpful), and they were also incredibly kind and empathetic to my situation."

"I’ve lived in Hermosa for 16 years and this pharmacy is the absolute worst on so many levels. Prescriptions are never ready when they say, ever. “10-15 minutes” usually means never or tomorrow. The management here is astoundingly terrible, wait times are insanely long, and the staff is not at all helpful when dealing with sick patients. I’ve only resorted to coming here simply out of convenience but in my opinion if you have another option than this pharmacy, please go there and save yourself time and energy."