Hermes San Francisco Store
125 Grant Avenue, San Francisco, California 94108
About the Hermes San Francisco Store
Welcome to the Hermes San Francisco Store, your premier destination for luxury fashion and timeless elegance. Nestled in the heart of the city at 125 Grant Ave, San Francisco, CA 94108, our boutique offers an exquisite selection of high-end clothing, accessories, and more. As a distinguished clothing store, we are committed to delivering an unparalleled shopping experience, showcasing the finest craftsmanship and sophisticated designs that Hermes is renowned for. Whether you're searching for the perfect statement piece or looking to explore our latest collections, our knowledgeable staff is here to assist you in finding exactly what you need. Visit us today and immerse yourself in the world of Hermes, where style meets tradition in the vibrant setting of San Francisco.
Photos of Hermes San Francisco Store
125 Grant Ave, San Francisco, CA 94108, United States
Opening hours of Hermes San Francisco Store
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 18:00
Sunday:
Closed
Reviews of Hermes San Francisco Store
"Usually we come there with appointments but that day just work in and the white old men service us with no smile , rue,contemptuously. I don't know why Hermes store have him to service people like that. So upset"
"Yesterday was my first ever visit to a Hermes store, and after seeing some of these negative reviews, I was biased towards what to expect. I walked in with my Costco pants and $20 buck t-shirt and was immediately met with a friendly smile at the door, which was followed up by an excellent sales person. We were looking for a belt and the sales rep helped with measurements and selection, and didn’t try to upsell on a more expensive belt. He wanted us to get what we wanted and was super friendly and helpful. Long story short, or long, it was a perfect visit and purchase."
"This particular store is the epitome of arrogant and elitist and really needs to understand that the customers pay your wages/salary NOT the other way around! I visited this store on Tuesday 21 November as I had an issue with a pair of sneakers I had purchased less than a week earlier in LA. I was sent up to the shoe department, where I was made to wait for 10 mins as everyone ignored me. I finally got the attention of a SA who asked if I was waiting for someone, I replied yes and she proceeded to ignore me again. I approached her again and mentioned that I was needing help at which time she advised she would message someone to come up to assist and she returned to playing on her phone. I was finally approached by someone (who I later discovered was a boutique director by the name of Pinky) and asked what I needed. I proceeded to tell this particular staff member that I had an issue with the sneakers I was wearing and wanting to know what options were available to me given that these were purchase less than a week ago and had only been worn a total of 2 times in that period (once to try on at home). The left shoe clearly had a defect as the leather had started to split. I advised that I was visiting from Australia, and was due to return home on a flight that night. I presented a photograph of the purchase receipt, and advised that the purchase was placed on my brother-in-law's client profile and offered his phone number for ease of looking it up. Pinky, refused to take the phone number asking for his full name instead. I was then asked if the sneakers were the "Depart" model, before she went out the back to check stock. Shortly after, Pinky returned to ask what size I was. I answered and she went back tot he back only to come back and advise that she didn't have the shoe in my size, but did have a different colour way. Based on Pinky's actions, I assumed an exchange would be possible. I mentioned I would be opened to taking the different colour, to which I was then told that wasn't possible and faulty items MUST be sent to Paris for evaluation and approval before an exchange given. I understand that this may be the policy, but why waste my time asking what model and size I was as if to give the impression that a straight exchange would be given. She couldn't even advise if Hermes Australia would be able to assist me once I returned home. What further added to my frustration was later advised by the original store in LA that whilst the standard policy is to have faulty items sent to Paris for evaluation, the boutique director as the discretion to authorise and exchange should they wish to. I did return to the store and asked to speak to the director as I wanted to know why I was being given 2 different stories. The SA sent a message to the director and was told that I she had already spoken to me and would be entertaining any further communication with me as she was busy doing "something." When I questioned the SA about what the LA store had advised regarding the director having the discretion to offer an exchange, I got told "I'm only the messenger!" Needless to say, the experience at this store was extremely poor and if this is the level of service clients of the brand are to receive from a "flagship" store I'll be questioning remaining a client of Hermes. What I do know is I will never frequent this location again after my interaction with Pinky."
"UPDATED REVIEW: A few weeks ago I received a a surprise txt and call from my favorite SA, Lek, letting me know she had a bag that I might be interested in. When she described it to me (a Birkin 35 in Gris Meyer) I told her how excited I was and she agrees to hold it for a week (I live in Dallas but I'm loyal to this location) and I immediately booked my flight. I have to say this visit was probably the most exciting shopping experience of my life, and I didn't think it could get any better than my birthday trip earlier this year. After picking out a belt and buckle, Lek took me upstairs and unboxed the bag for me, which I immediately knew I would be taking home. She helped me try out a huge assortment of twillies for the handle, and I left on cloud nine. I honestly didn't think I'd ever have the opportunity to even be offered a Birkin, nevermind buy one. I have had the most wonderful experience at this location thanks to the friendliest sales associate I was lucky enough to meet, Lek. My first visit was April 2022. Last minute trip to SF so no appt, and I waited in line for about an hour until I finally made it to the front and the store was about to close. I had decided to give up but they let me in and Lek told me to relax and not feel rushed, and I left happily with 2 beautiful scarves for me and my husband. A few months later I contacted Lek to purchase an Hermes Apple Watch. This March I contacted Lek ahead of time because I knew I’d be in SF for my birthday. She booked me an appt and gave my husband and I a full tour of the store. We were there for over 2 hours. I left with my first bag, more scarves, bracelets, and a pair of shoes for him. Thank you Lek for helping make this the most special birthday shopping trip ever."
"I had such a great experience at the Grant Ave location. From the moment you walk into the store everyone you interact with is polite and willing to help. Celeste is a wonderful sales associate. She was pleasant and so helpful! She went above and beyond to ensure that I found what I was looking for. The selection is by far the best. I exchanged my Oasis sandals on a different color and was able to compare sizes as well. I would love to come back and shop again with Celeste assisting me!"
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