Massage Envy
1348 North Moorpark Road, Thousand Oaks, California 91360
About the Massage Envy
Welcome to Massage Envy, your premier destination for relaxation and rejuvenation in Thousand Oaks, California. Conveniently located at 1348 North Moorpark Road, our beauty salon and spa offers a tranquil retreat from the hustle and bustle of daily life. At Massage Envy, we are dedicated to enhancing your well-being with a comprehensive range of services tailored to meet your individual needs.
Our professional therapists and estheticians are committed to providing exceptional care, ensuring you leave feeling refreshed and revitalized. Whether you're seeking a soothing massage to melt away tension, a rejuvenating facial to enhance your natural glow, or any other personalized spa treatment, we have you covered.
Discover the perfect blend of health and beauty in a serene environment designed to promote relaxation and healing. Visit Massage Envy in Thousand Oaks today, and let us help you embark on a journey to wellness and tranquility. Your path to relaxation starts here.
Photos of Massage Envy
1348 North Moorpark Road, Thousand Oaks, California 91360, United States
Opening hours of Massage Envy
Monday:
09:00 - 20:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:30 - 20:00
Sunday:
10:30 - 17:30
Reviews of Massage Envy
"Terri and Andrea were so great! The morning receptionist was amazing as well. Unfortunately, there was SO much miscommunication. From the pricing to the appointment back and forth to the PM front desk attitude. I couldn’t believe they were rolling their eyes because my aunt (who is elderly and disabled) couldn’t get up for a third time to talk to them after the receptionist waved her hands to come over and hear what she had to say. Why not just come over and talk to us? Is it that big of an inconvenience? I’m sorry we took you away from checking your snap chat! My aunt is a huge promoter of this business, tells everyone about it that she knows. Super disappointed in our experience outside of our services. They did take care of the pricing and everything worked out, I just feel bad we had to end our pampering time with that poor of an experience."
"Kimberly was amazing. The massage was very relaxing and soothing. Thank you for an amazing experience Kimberly!"
"They ended my contract WITHOUT communicating to me. I had received a massage in May and inquired about my remaining credits which were about six as they had accumulated. ***Not one person told me my membership had ended in April, one month prior, and I only had till June to use all credits or most simply restart my membership to remain active and not lose my credits.*** Now no one is answering the phone and no one seems to be able to help me as only a manager can address this issue and they didn’t come in Friday, and won’t be in all weekend, they “should come in on Monday”It’s about $400 worth of services I am losing. I noticed another reviewer said it took a few months and several calls/visits to correct their membership issues. I hope it does not take that long!"
"Lourdes is amazing. She listens to me and really cares about helping my body heal. Very knowledgeable and conscientious . Would see her every day if I could."
"My husband and i had a wonderful massage in December and decided to sign up for the monthly subscription. We were not able to schedule massage for the month of February due to their lack of availability. We scheduled massages for early March and when I arrived I told the front desk girl that I had just found out I was 6 weeks pregnant. She said "oh let me tell your massage therapist so they are aware." She then came back and told me the massage therapist was refusing to do my massage. I said I had spoken to my doctors and they assured me I could get a massage. The front desk girl then said "well let me talk to the therapist again, maybe she just wanted to make sure you were comfortable with it". Front desk girl then came back and said the therapist was still refusing to do my massage. They said they would not charge me for the cancelled appointment as it was their fault the appointment was being cancelled. I was then told (all of a sudden) that Massage Envy's policy for pregnant people is I have to be scheduled with a prenatal massage therapist. If this was really the policy, wouldn't the front desk girl tell me that right away instead of having to ask the therapist then? Their ONE AND ONLY prenatal massage therapist has VERY limited availability and none of her open appointments worked for me as I work Monday-Friday 8a-4p. I then asked the front desk girl to just cancel my subscription because this was clearly not going to work out. Front desk girl stated that I was locked into a 12 month subscription and could not cancel. I asked what happens if I cancel anyway, she said "you literally cannot cancel." So I asked her to pull up a copy of the contract and point to me where it states their policy for pregnant people. While she was pulling up the contract she said "oh, it looks like you never actually signed the contract so you are able to cancel". If I never signed a contract how are you charging me monthly? They eventually sent me the cancellation forms which I filled out and sent back immediately. I was told because I filled out the form that day I would not get charged for the month of March. I just checked my account this morning and sure enough, I was charged. This has to be the worst experience I've ever had at a Massage Envy and it is such a shame. I won't be returning ever again and will be warning all my friends and family about this particular location for their lack of information, lack of communication, and questionable practices. Update: have emailed 3 times with zero response asking them to confirm my cancellation. If I could give this place less than 1 star I would. Another update as of 3/21: after 4 non-responsive emails I called them to confirm my cancellation. Lady on the phone claimed this was the first she had heard of my situation. I said "if you guys actually read your emails you'd know". She confirmed my cancellation. FINALLY I AM FREE FROM THIS MISERABLE PLACE!!!!!"
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