United States Postal Service

"Frustrated that I couldn't get anyone to answer the phone. However the help at Cotati when in person is very good"

"I've been to 3.5 star USPS locations. This is not one. The temperature inside was good, people were friendly, line moved fast. First good USPS experience in a long time."

"I got a forced signature package from USPS and went in for information on how to retrieve my package in other ways, but was given nothing. Instead, I got the run around from a worker who really honestly had no idea what he was doing. It seemed like he just didn't want me there. I ended up going to the other store, based off what the worker said, for the exact same treatment... I don't think USPS cares about how their workers treat people."

"I've shipped around 2500 packages through the Cotati post office in the past year and I've never had any issues. Definitely provides excellent service, very understanding staff and they're very helpful. The location tends to be fairly low traffic (majority of the time) too so that definitely is a bonus. The only reason it's 4/5 is because of the hours, specifically that noon shutdown for an hour was sometimes extremely inconvenient."

"My package is over a week late... cant leave a message on after hours phone... mail doesn't normally come until after 5pm anyways why not take a message after hours... disappointed but understand it is the holidays. The tracking said it is at the post office and was suppose to be delivers to my house today and I didn't get any pink or yellow slip to pick it up at the post office either. It was originally suppose to be at my house the 13th. Then got updated it was going to arrive at my house the 19th... still nothing. What is going on? It's not the people I bought it from I already called them. Please make it a point to train your employees to have better costumer service also... and update your phone service to better help your customers. We should be able to leave a message for a call back later....."