The Auto Vault

"I recently had the pleasure of working with the Auto Vault in San Juan Capistrano, and I am beyond impressed. These guys are incredibly car savvy and sophisticated, making the entire process seamless. Their communication was top-notch, ensuring that everything was just as expected and even exceeding my expectations. The location is fantastic, and their customer service is impeccable—professional, friendly, and easygoing. They met all of my time constraints and planned everything down to the last detail. Getting in touch with them was always easy, and the delivery was exactly what I anticipated, if not better. The Auto Vault houses some of the coolest cars I've ever seen, making it the perfect place for any car enthusiast. I highly recommend them for their outstanding service and professionalism. A definite must for anyone looking for the best in the business!"

"Somewhat responsive but at the end of the day unprofessional. A little pushy & no real customer service. Chris speaks to you as if you are his friend and not their customer. Very vague in their explanation when the CUSTOMER has questions. Even an overzealous buyer like myself who was willing to purchase without physically seeing the vehicle. Never gave a call. That guy seems to be checked out or just not care. Hopefully Your experience is better. After looking at the 4Runner more I notice rips in the leather. The carpet and liner is worn and loose. I’m glad they were unprofessional because I dodged a bullet. Don’t rush when buying a car, especially if their employees or owners give off bad vibes. There was never a number thrown around for the down payment. We didn’t get that far. Instead he took me Not understanding his math for an insult and began to become unprofessional. The fact that you say you read the conversation & decided to not speak the truth on the matter speaks volumes. I appreciate the well wishes."

"The Auto Vault is a car enthusiast's dream shop! Cool cars, great atmosphere, and helpful staff. Chris on the sales team was incredibly knowledgeable and took time to go over everything on the BMW I was interested in. In addition to being knowledgeable, Chris was very responsive to my questions. If you're looking for a no pressure sales experience this is the place to go. Hands down the best dealer experience I've ever had. I was very happy with the purchase of my vintage BMW 3 series and will be seeking their help for future purchases!"