Budget Car Rental 13770 Firestone Boulevard, Santa Fe Springs, CA 90670

"I had a 26 foot truck rented to go 90 miles and drop off (one way rental). I was supposed to pick up at 8:30am. I called at 8:20am to let them know I would arrive closer to 9am. The employee tells me that my reservation was changed to return to the same location! I was moving 90 miles away, an hour and half away one way!! He said the truck that I was supposed to take to Victorville was not returned the renters extended their reservation! How is this my fault?? He would not let me take the truck unless I returned it to that location ! I am 4’11 and was not able to drive it. I needed to add my son as additional driver and my husband (who was not with me), my son was able to drive the car the 90 miles so that we can go home, but My Son was not able to drive the truck back the next day to drop it off here in Santa Fe Springs so I had to add my husband so he could drive the truck back. On top of that I needed to have someone else drive an hour and a half truck to Santa Fe Springs and then to bring my husband back home which is another hour and a half if there’s no traffic! The employee did not care nuisance on us !! at the end, it was either rent the truck or don’t and if I rented I bring it back. I had no choice we needed to move. Because I wasn’t able to drive the truck back to the Santa Fe Springs location the next day we were only able to load half of our furniture and rent a storage unit that was 40 minutes away unload what we could and return the truck back the same day before 1:30 PM to Santa Fe Springs !! This was ridiculous! This is so unprofessional! Two days later, I have not received my receipt and I called and they said the truck contract was still open. It didn’t even show that I returned to the truck back yet.! The truck was dirty and had sticky stuff on the cup holders !"

"They put insurance mandatory even if you order through online and they took out your money from deposit"

"My original drop off location was closed when I showed up. I was advised to come drop the car off to this location. I wasn't in a great mood hearing I might be charged a fee and the employees here dealt with me professionally. They even grabbed some really important mail I had forgotten in the car and placed it in lost and found for me to come retrieve after. Thank you to the both of them with dealing with my frustration"

"Miriam is extremely passive aggressive. I never had any issues with the men, always treating me very professionally over the years. Beware of her. She’s rude and doesn’t know what she’s doing then makes mistakes and blames you for it. She seems to really hate her job and severely lacks customer service skills. She never greeted me nor ever smiled nor ever said anything courteous throughout my rental experience. However, I had no issues with the cars or its cleanliness."

"Bad service they blocked my car in the parking lot with vans, was supposed to understand that's what they meant when they said "they lock the gates at night" when there's also a literal gated lot. Guy just kind of blew me off when I was being pretty polite about it at first didn't even offer any sort of apology even though it ended up costing me extra money and time. Overall just rude employees probably bad management."