Hertz Car Rental - Marina Del Rey Marina Beach Marriott HLE

"The bad review is real here. Booked car but told not available on the pick up time. Never happened to me. Everyone must avoid here!!!"

"I contacted with the office and told the lady about the situations. It looks like they didn’t see the Car key I put on the table. After I told her about the situation, she found the key and did the returning process online . Thanks for the admin’s immediate replying. I Rented a car from Temecula Office 4 days ago. And wanted to drop off the car somewhere close the Airport. I Chose an Office close to Marina from Google and found out that was out of Service. Then drove to this Office at 09:15 this morning. I asked a lady in the office I came for dropping a car. She told me to leave the car at the hotel parking and leave the paper and the key at the desk. I did it as she told me and left the hotel. In the afternoon I got another mail that my renting extended one more day. I absolutely didn’t understand why? Hope the company hear my voice and solve the problem. Thank you."

"I usually love this place! I come 2-3x a month. But recently got a new manager or something. I rented a car and turned it in a day late. Got charged an extra day AND a late return fee even tho when I returned it the second day was hours before it was technically due for my second day. That’s never happen to be with any rental company ever. I’ve gotten late return fees or an extra day. Or at least charge me the late return if I drop off the 1 hr after my scheduled arrival time but not both. Called hertz corporate and they couldn’t do anything for me about the fee, I don’t care about being charged an extra day but Wow. Very shocked. Even other hertz locations have never double whammied me before and sometimes I keep the cars for many days and never a late fee. So be careful renting here if you’re not sure how long you’ll need a vehicle, I guess they’re sticklers now. **i do want to say that the day I was supposed to return was a day they were closed so it’s not like they missed out on business because they couldn’t flip the car, if anything they made money off my extra day they wouldn’t have made before** I wouldnt even be writing this review if corporate gave me my $12 back."

"Arrived around 11h35 am, the agent was busy with another person, then disappeared for 15 mn, when he came back around 11h50 am he told me he didn't have time to give me the car because he was going to have lunch and i have to come back at 1pm. He was quite insistent that i should have come at 9 am since my reservation was starting at 9. Very poor service here and not professionnal . Fortunately, when i came back later, the manager was in charge and was very efficient and took care of everything very kindly When giving back the car, i arrived at 4pm(office closes at 5), be aware that the employee takes one of his brakes from 4 to 4:20pm.... If you choose this agency, take some margins and be very parient (or ask for the manager)"

"Similar to other reviews on here, I booked a car online then was called less than an hour before the reservation start time and was told there were no cars available, so I had to cancel all plans for the day which included a site visit for work. The most upsetting thing, is that I tried to call their office 3 times to verbally confirm the reservation, but no one picked up. It seems that something needs to be done to improve the online bookings. The phone encourages (almost forces) customers to use it, but its not a dependable system. I would not willingly use Hertz again for rentals."