Novato Chevrolet

"So they offer a Silverado diesel for ~$49k. I call to ask whether that's the price. They confirm. I drive 80mi up to Novato. While driving, the dealer calls me ask whether I actually come by. I confirm and ask whether the price of ~$49k still stands - positive answer. After driving it, we walk into the office to talk numbers and suddenly there +$3k 'options' which are already 'installed'. 'Protective coating's for the paint and for the seats (I did not see any coating) and a GPS subscription recovery device. None of which I wanted or were disclosed to me. After some back and forth, the next guy walking into the office tells me that's my fault because I didn't ask. I'm speechless, for a moment. So the price of the car doesn't include the mandatory, already installed options? I'm that case, why would I have to pay for them? Also, offering me $1.5k for the Sienna as a trade in was another joke. The next dealer gave me a multiple of that with our much ado. Doesn't matter now anymore. Bought a Ford F150 on the way south."

"Excellent. Willie helped me and was a wonderful customer service representative. Joel, who sold me my Bolt, was there as well and was very helpful. Thank you!"

"Fantastic service. These guys really pay attention to what YOU want, not what they want to sell off their lot like other dealers. Customized, individualized service from the bottle of water handed to you once you walk in, to the transparent purchase process where you know EVERY detail and have peace of mind that you made the right decision. Thanks to Matthew, Juan and Harrison for making my car buying experience easy and comfortable. My wife and I highly recommend visiting Novato Chevy ! Also they have deals!!"

"Novato Chevrolet came through for me big time. I was unable to smog my truck due to sensor issues. I spent months going from one Smog Repair shops to another. Not one was capable of properly diagnose and repairing the faulty parts while clearing the computer codes without faulty tripping. I had spend a substantial amount of money in attempting to solve these issues permanently. Novato Chevrolet not only properly diagnosed the problem, properly repaired, stuck to the estimated repair cost, and had my truck completed in several days. I would also highly recommend this service department and Kyle who spearheaded this project. He provided awesome service, excellent updates, and follow through for me. I was out of the country but felt totally confident in Kyle overseeing my situation. Kyle is a huge asset to the Service Department. I highly recommend this dealership and their Service Department. Ask for Kyle. Finding integrity these days is a tall order. Jim Hale"

"The salesman was so nice and kept me informed of all steps. I appreciated his honesty and following up. They even picked us up from the airport! You cannot go wrong they have an awesome team! I am very grateful. I purchased a 2018 Nissan Leaf and I love my electric car. Although I do not advise driving long distances with an electric car it was a challenging experience for me"