SmartStop Self Storage 7755 Preserve Lane, Naples, FL 34119

"Randy was extremely helpful. Great experience renting a unit while selling my home! This place is very well maintained. Great experience from start to finish! Five stars ⭐️"

"I have used this storage facility for 4 years without a single issue. The staff is always around and ready to help! I recently moved out and Randy was extremely helpful, with plenty of options and a smile. Even on my way out! As soon as I need storage again, I will be calling SmartStop!"

"We rented a space at Smart Shop Self Storage in Naples and had the pleasure of speaking with Randy and Shanna, two extraordinary individuals with cheerful charisma and exceptional customer service. They helped us throughout the entire rental process, treating us with great kindness and courtesy, addressing all our concerns, and ensuring everything went smoothly as we moved our belongings into the storage unit. Thank you, Randy and Shanna!"

"Infested with rats, incredibly dirty, smells moldy, about as secure as a wet cardboard box. If you’re ever looking to get in but forgot your door code just gently pull on the doors and it will happily open for you. If thats to much work just walk down to the second entrance of building B where the door is on vacation and they didn't bother replacing it."

"We have 3 units here. 4 as of today, though when I went to place my items in the unit it had a LOCK on it and nobody was at the office (2:04 pm) when the office is open until 4, and nobody returned any of my messages. 2 trucks and car filled to the top. In our other 2 units, a RAT or numerous mice went through 2 of our units and damaged boxes, chewed through the Christmas skirts, my mothers items whom passed away last year, through blanket bags, chewed up a stool of ours, and bags with holiday gifts. A box filled with rat poo was left behind as well as within our bags. I called to share and kindly ask that they put traps around because our 2 units are not side by side with means they are chewing up owns in multiple units. They did not have the courtesy to call back regarding that either. Very unprofessional and discouraging. If my own health was not suffering and my father was not just diagnosed with cancer now, I would move all 3 of our units elsewhere. We’ve been here for the last 10 years and never has it been as bad as the past 2 years. The a/c not working or set high , elevators not working, the only thing updated was the keypads and software/systems. Please care about your customers, do not sell units online if you have a lock on them and no employees at the office when they should be, and take care of the rat problem. It’s not okay."