Brown Fertility

"So far we have liked Dr Gomez. The billing and insurance issues are annoying, but I believe all IVF clinics struggle with that (having spoken with others). My big issue is it seems they have 0 respect for their patient’s time. Your meetings will always be 20 minutes late, even if you are the first appointment of the day. If they schedule you for a Saturday, you may not even be able to get into their building as the doors are locked and you are hoping someone leaves a door propped open. The ultimate goal is getting help with fertility. They seem competent in that department when you actually have a doctor helping you. Everything else, from scheduling appointments, help with cost planning, punctuality, and scheduling surgical procedures is mid tier service at best"

"Dr. Gomez is amazing. I really appreciated his help throughout testing and explaining results. I cannot complain there. The Dr who also did the HSG at the Orlando office was amazing trying to get me through that moment of discomfort. My complain is for the genetic testing. Understanding it is not associated with Brown, BUT the front desk personnel GUARANTEED me that it would go through insurance and be a maximum of 350-400 as they cannot charge more than this. Go figure, I wake up this morning to a 9k bill. I think if front desk doesn't know they should really not be making false claims and promises. Now I have this bill to worry about one which I was told would not happen. and of course Brown Fertility cannot help as they are not associated. So they just speak without knowing anything and well screwed me over in that regard. I was not really interested in fertility testing but with the information she gave me I said why not? So again my main issue is when employers give information without being properly informed and leading patients into this issue. I think training needs to be done."

"Brown fertility gets the job done and I love everyone there. They are soooo nice. And it’s weird cause when I go my blood pressure is always high. lol. Jimeylie is so helpful and so sweet. Her being my go to nurse is making the process sooo much easier. She is there when I email her and she always returns my calls when she can. I know she is always busy but she took the time out to make sure I had what I needed and to make sure I was good. She is awesome!!"

"I love Brown Fertility! They have help my family so much. Dolly is amazing! She is always so sweet and shows so much empathy for not just me but many other patients. As well as Dr. Cabrera, Dr Cabrera not only helped my sister to conceive after 10 year of infertility, he is also helping me too! They are such of great team."

"My recent experience at Brown Clinic has been deeply disheartening, and I feel compelled to share my concerns with others considering fertility treatment at this clinic. The lack of communication and transparency has been appalling. Following a failed intrauterine insemination (IUI) procedure, my attempts to reach out for information and support were met with silence from the clinic. This lack of follow-up left me feeling abandoned and uncertain about my next steps in this journey. Moreover, the lack of transparency regarding pricing was appalling. When I inquired about the costs associated with the treatment process, I was only provided with information about the price of the insemination itself. Later, I discovered additional expenses for scans and medications, which were conveniently omitted from the initial discussion. But perhaps most troubling was the total lack of care and empathy exhibited by the clinic's staff. When I called today again, seeking guidance and support, I was directed to an answering service person who, understandably, lacked the medical training to offer words of comfort or reassurance. Instead, I was simply told that if I felt comfortable, I could proceed with another round of IUI. When I requested to speak to clinical staff because I have concerns for my physical well-being due to potential side effects of medication prescribed to me, I was placed on hold indefinitely until I was forced to hang up due to my obligations at work. This experience has left me feeling unheard, unsupported, and deeply disappointed. I urge potential patients to consider their options carefully before choosing Brown Clinic, as the lack of communication, transparency, and empathy are significant concerns that should not be overlooked."