Faulkner Collision BMW Lancaster 1350 Loop Road, Lancaster, PA 17601

"Service was prompt. The gentleman was friendly, and honest with me about the necessary repair work that needed done. The estimate was prepared and emailed to me within a few hours"

"Brought a car in for collision work… Did a phenomenal job. They told me after the parts showed up I could bring the car down almost anytime to get things started which is incredibly flexible for busy people… plus the repair went quicker than expected, and the car looks as good if not a little bit better than when it was brand new. There’s a reason this place is Porsche/Audi/Tesla certified, they do some top-notch work."

"Take your car anywhere but here. They installed the wrong parts, horrible paint and prep job, there are multiple spots where paint is literally falling off. There are scratches along the hood line, an edge is peeling on the front bumper. I had to call to get the right headlights installed, my wireless charger no longer works, and the grille is wrong. $18,000 worth of work on a brand new car… and the previous time I had work done, they didn’t do an alignment and caused severe wear on my tires. Edit: after taking my car back, they’ve had it almost two more weeks and just informed me that they forgot to paint the upper bumper, so the several day process of calibrating and cleaning up the car will take it closer to three weeks. Second edit: got my car back with a gouge in the front end and it was absolutely filthy. They didn’t bother to clean up any of the buffing compound out of the engine bay. I’m at the point where I’d rather take it to someone else than ask them to fix their work for a third time."

"Outstanding job on my truck!!! Looks just like it did when new, fender replaced and paint looks great!! They were on top of the service. Great customer service from the initial assessment to daily updates letting me know how things were progressing. Picked it up today. It took 3 weeks and I thought that was better time than I originally thought. I highly recommend them!"

"Had a fantastic experience at Faulkner. Started off with my Tesla being body slammed on the highway by a guy with no license. Called the Tesla referenced number for Faulkner (later that evening/after hours) and to my surprise, the shop manager (April) answered. They had accidentally listed her cell number but she took the time to chat with me there and then, and assured me that I'd be taken care of. She made everything about the process so clear and always took the time to answer my questions. We ordered the parts because of the backlog with Tesla supply, and a few weeks later when it all arrived, I took my car in. The process couldn't have been easier with Enterprise dropping the car off, my estimator allowing them to make changes remotely, and the daily updates that Faulkner was sending. In all, we ended up needing one extra part that had to be ordered and April took the time to put in a special request with Tesla to have it expedited so that I didn't go over my rental car days under insurance. Upon picking up my car, not only was it clean and back to beautiful, but they even gave me a box of Girl Scout cookies to go! There was a small issue I found when I arrived home where the trim inside the door still had a dent/cut in the leather, but April had me return it immediately and gave me back the rental car. It was fixed within 24 hours, and when I received my car back it was also fully charged. I can't thank the team over there enough for the fantastic service and hospitality. April is forever saved in my phone as "April the Angel" - saving me AND my car! Very grateful for them and highly recommend."