Sun Country Airlines

"Rinky dink operation and very bad customer service. Employees take zero pride in their work. Seriously bad on-time percentage and management could care less about fixing any issues going on. Stay far away!!"

"Return flight delayed and finally canceled without any explanation. The next day we went to the airport and even though we had assigned seats, they did not give us seats. We had to wait and pray for seats once at the door. No guarantee that we would fly back home. Then the flight that was supposed to leave at 4:25 from Minneapolis finally left at almost 8 at night, the time when we should have arrived in Tampa. Zero explanations. We welcome the year in Uber thanks to Sun Country. I hope to never fly with them again. It is better to pay a little more and fly with peace of mind without having to make extra hotel or Uber expenses and without any compensation from the airline."

"My wife and I flew from Cancun, Mexico to Fort Myers, Florida without a problem. The flight was affordable and on time, the staff courteous and our luggage was retrieved very quickly. The captain even came out of the cockpit to wish us a happy holiday. I would fly with this airline again and I highly recommend it."