Chase Bank

"I want to express my satisfaction for the service received in this branch on August 9 and 12, 2024. The staff was professional and courteous. Also highlight the professionalism and assistance of Ms. Solimar Garcia Casals, with a unique way of developing and completing her work, a gem in these times. I hope that Ms. Garcia Casals' standards set a precedent of service for everyone to emulate."

"Except for cashing a modest check I would give them minus 5 stars. I have made 3 visits to them with the same inquiry and no answers. Asked for the mgr, Response : 1) She is in training until next week. 2) Received a phone call 2 days later: She is out sick and won’t be in for another week . On my visit this week, she was no where to be found but she had been in that morning. They have no accountability and are downright untrustworthy."

"Great bank! The whole team is fantastic! This branch is always busy with customers everytime I go, however, the team is always trying to help in anyway they can. I highly recommend this bank! Remember they’re humans! They are always trying their best to help us!"

"Worse Chase location in Naples so unfortunate because I live so close but I typically go to the one by the Culver’s also on Tamiami Trl E. I have a business account with Chase and every time I go to this location they never have time to help you. But the manager/bankers are in their offices attending nobody. Or they tell you the teller can’t help you with that you have to see a banker but then I go immediately to the other location and even the teller attends me with the same exact transactions. Their just lazy. Corporate needs to hire new staff immediately. If you don’t like working with people then go work with animals at the Zoo."

"Branch never has time for anyone... wanted to talk to a business banker. Made me wait then telling me they couldn’t accommodate my appointment til Monday. Ok... went to a different chase got it done same day. then I just need a notary and am told they are too busy they will call you back. 3 hours later I get a call. At that point I had went to another chase branch gotten it taken care of same day. Part of me hopes they are just really busy, common sense tells me they are just really lazy"