Chase Bank 2448 Pine Ridge Road, Naples, FL 34109

"Don’t use this location! It’s second time the ATM machine stopped working during my deposit! So it took all the checks but no receipt nothing and after I called the customer number they said the deposit is not there, they can’t see the transaction. They issued me temporally credit BUT…Last time it was drive through ATM and this time it was ATM inside. Last time it took 60 day to investigate this!!! They should sent ATM machine technician immediately! I called the customer service and they have to do investigation now again and sent the ATM technician there but won’t tell you when!! They don’t know….Terrible customer service and terrible bank! ….Today I just stopped in the bank.. it’s Monday so they are open and they never got any news about my issues and they let their clients to use the same ATM! …But the lady I talk to today in person she was actually very nice and she put the sign on ATM machine out of order FINALLY. But why nobody call them to let them know? And why they don’t sent technician to fix this issue today?"

"No service, no one to greet you, no computer or pad, no paper to sign in to see an associate to open a new account. Had to wait in teller line only to be told no one would be available for the next hour and 20 minutes."

"This is now a useless building for most Chase Bank customers, as they have eliminated the tellers!! No cash services... at a BANK. I have no idea what they are thinking. On top of that, there is no indication on the Chase app that this is the case; only by going to the full website can you see that only "limited services" are offered. Finally, no one at main Customer Service had a clue what I was talking about when I called to complain. What B.S."

"Not useful at all. The reception attendant turned me down very quickly saying that Chase Bank doesn't give Personal Loans nor do car refinance. They are not helping their clients just do what is convenient for them. Thinking about moving to another place."

"Had a check get fraudulently cashed and it has been over 3 months of trying to get the money back from chase. They continuously say the case is being processed and there’s nothing else they can do. They are federally insured, I’ve never had to fight with a bank this hard before over fraud. Every bank I’ve worked with once they’ve verified the fraud they give you your money back and deal with it on their end. Nope not chase, they do not care, they do not do anything. Do not open an account here, there are plenty of banking options that actually look out for their clients. Joke of a bank, joke a branch."