Regions Bank

"Moved here in Nov. Daughter & SOl THAT are long time Naples residents suggested Regions Vineyards to us. Why? O&A meaning "Over and Above" extra friendly professional prompt service. They were correct. Susana was very helpful setting up several accounts all went smoothly. On future visits while going to the front tellers, she always waves with a friendly smile. I went to set up a Credit Card which I did not do before here. Susana was off, but Samantha greeted me with a big friendly smile and we set it up promptly with no issues She even called me a few days later to tell me it was approved. It is so nice in these days of huge businesses that have a lot of impersonal front end people to go to a place where you are welcome and helped IMMEDIATELY***** Kudos to the Manager here as well as top management for finding, hiring, training and MOTIVATING the 100% .great staff based on all I have met so far. I will get more names but for now only have the 2 previously mentioned plus JoAnne who is top notch in my book. It is a pleasure to do business with all of you. Carl"

"Fees are $18.00 for a monthly checking account even if you have money in business accounts substantially over their limits. They will not work with you online and you must go into an office to change your accounts. There are many banks that pay interest on business accounts where they do not pay any. There are more customer friendly banks to use than Regions Bank. IMHO."

"I never had a problem with regions. I always thought that it was a good Bank. Now 3 weeks ago someone hacked my account and now my account has been closed since the 12th of April. Now ìts may 4th and my account is still locked. I can't get any money or pay my bills. This Is unacceptable to hold money and tomorrow my pay check will be directly deposited into my account"

"I'm giving this bank a 3 only because the drive thru service is excellent and we've never had a problem. Drive thru is fast and efficient. However, I went into the bank to get some paperwork notarized which is a free service. Because the document also required 2 witnesses, they would not do it. There were plenty of employees standing around that could have been a witness with no interruption of service to other customers. This really upset me that they would not so such a simple thing after we have banked there for a very long time. Another thing was the customer service woman did not have a mask on while she was talking to me. I had a mask on so she should have at least asked before walking up to my face if I preferred she wore a mask. I am very upset that they didn't provide this free service to me and then I had to go pay to have it done elsewhere. And I don't like employees I don't know ending their conversation with "my love" I'm sure it was just her culture but not professional. Overall, if you just use the drive thru bank there, if you tend to need other services, go somewhere else."

"The tellers are always courteous to me. The bank has helped me through out the years with financial decisions that were in my favor. They always meet me with a smiling face. I have been with the same bank almost 20 yrs and they changed names in the beginning. I love this bank, unlike past experiences with other banks."