Wells Fargo Bank

"Recently moved to Fort Myers and the woman who helped me open a Wells Fargo safety deposit box and checking account was very nice and answered all of my dumb questions while showing great patience in understanding I’m new with this. The few times I have been in I’ve received good service. Grateful for the Saturday hours as someone who works 8-5 during the week."

"Wasted an hour trying to make an international wire transfer of funds to be told first, that the transaction requires 1-2 days to convert dollars to euros, then instead of converting the currencies, that I can send dollars and have them converted automatically, and finally that I can't even complete the transaction until the staff member with the capacity to do so arrives after 3pm. Completely inept staff and a total loss of time. I would expect banks in the 21st century to be a little more organized and efficient."

"ATM ate my $1600 cash deposit, gave no receipt. Stood in line to speak to somebody for 20 minutes only to be told call the 1800 automated service number and let them waste your time."

"The employees at this branch have been very helpful setting up business accounts so far. It can be difficult getting in touch with the proper people within Wells Fargo commercial finance, and the branch managers have helped me the entire way. Much appreciated!"

"Service at this Branch has been deteriorating for the past couple years. It used to be fast, friendly and efficient, but now is slow, adversarial and bumbling. Today, I went to the Drive thru to deposit a large 401k distribution check from Fidelity (check was properly endorsed and deposit slip properly filled out) and waited while the teller chit chatted with two other customers before she even acknowledged me. After waiting for some time I pressed the call button to ask what the hold up was. Teller told me she had to wait for her supervisor to OK the check. After waiting for some time again, I pressed the call button and again and asked what the problem was - she said her supervisor was on the way. When the transaction was finally completed and the deposit acknowledgement sent, the teller didn't even say thanks for banking with Wells Fargo or have a nice day like they used to. The only thing keeping my Banking with Wells Fargo is the hassle of changing several automatic deposits and reentering all the info for my electronic bill payments."