Bank of America (with Drive-thru services)
1511 Matthew Drive, Fort Myers, Florida 33907
About the Bank of America (with Drive-thru services)
Welcome to Bank of America, conveniently located at 1511 Matthew Drive, Fort Myers, Florida 33907. As a leading financial institution, we are dedicated to providing exceptional banking and financial services tailored to meet your needs. Our branch offers a comprehensive range of services, including personal banking, business banking, loans, mortgages, investment advice, and more.
For added convenience, we proudly offer drive-thru services, allowing you to conduct your banking transactions with ease from the comfort of your vehicle. Whether you're depositing checks, withdrawing cash, or simply have a question, our friendly and professional staff are here to assist you.
At Bank of America, we prioritize your financial well-being and are committed to delivering personalized solutions to help you achieve your financial goals. Visit us today to experience the convenience and reliability that Bank of America is known for. We look forward to serving you!
Photos of Bank of America (with Drive-thru services)
1511 Matthew Drive, Fort Myers, Florida 33907, United States
Opening hours of Bank of America (with Drive-thru services)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Closed
Reviews of Bank of America (with Drive-thru services)
"Not a very friendly customer service bank. Closed our accounts and went to a bank that actually has a good percentage rate for the savings account. Getting over $100 a month in interest vs pennies at BOA."
"Teller was incredibly rude to me when I was simply trying to get change. Refused to count the money back to me. She instead shoved the money counting machine in front of me and told me to step to the side when I asked to count the change I was getting back."
"It is bad enough to have the worst customer service possible, but then to not care is simply over the top; Bank of America as a whole is literally 30-40 times worse than Comcast or any airline could ever be. ONE teller with lines out to the door...tellers telling customers behind the managers back they deserve hazard pay for getting yelled at an cursed out all the time. HORRIBLE to the point we have moved over $6MM worth of accounts out of BOA; told them why and they truly do not give a darn. We have ONE account remaining at BOA and we were just informed that after 18 years, as an owner/partner of the company holding the account, we can no longer cash a check against our business account....OUR MONEY and they will not allow us to cash anymore checks because of their "new system." Then, we stopped by to deposit a small amount of CASH into our account; they now need your ID to deposit cash....??!!??!! BOA, why don't you just tell your customers to go pound sand and go away....that is what we are doing anyway. Being in the customer service business....this is mind-blowing that BOA keeps coming up with more ways to make banking with them an INCONVENIENCE. It is obvious BOA no longer wants institutional or sophisticated business accounts, as they are catering to those who have no other choice. Do yourself a favor....go to a bank that appreciates your business, that wants your business and will make it easy for you to do business...and that would be ANY OTHER BANK besides BOA!!!"
":: update to address the reply from the business:: Obviously this was a matter where I needed to go into the bank. Yes, I generally use the mobile app and ATM. Daily, in fact. Yes I do all my bill pay and zelle transfer and mobile deposits - yes. But this was a situation where I needed to come in. Obviously. So this reply is mute. And doesn’t address the issue. Noone was in the drive through. The guy doing the drive through could have seen the line inside and tried to take care of some folks to get the line moving because the only other person working was taking care of one customer —-> FOR OVER 25 MINUTES - I’m not exaggerating. I came in and that customer was already there and I didn’t get to the teller until nearly 30 minutes later. Long line was forming behind me. 4 people in front of me walked out. What is going on! Why couldn’t the other guy start taking care of people in the long line ??? Why is he just standing there if no one is in the drive thru??? Oh! And I only came to this location because it was the next closest one that was still open. I went to the branch in 41 by Dave and Busters and they were closed due to unforeseen circumstances, according to the sign on the door. So I DID LOOK TO SEE OTHER LOCATIONS and this was the next closest one that I can get to before closing at 5pm. **** SO YOUR COMPUTER GENERATED AUTO REPLY FOR EVERYTHING DOESN’T WORK HERE!!!!!!!!!!! My original review: 25 minutes. Still here. What the hell is going on here !!!!! Never again will I set foot in this branch. This is ridiculous"
"If you bank with Bank of America, go to a different branch. Absolutely no customer service available at this location, my work is nearby so I’ve been there several times and I always get the same dry treatment. Today I was in the branch for 10 minutes until I was finally l acknowledged by the manager who asked me to continue waiting, the teller did not look up once. When I did get up to the counter, I got a very dry and dismissive service from the teller, with the atitude of a teenager. I asked the Branch Manager Steve for his card, but he instead pulled me to the side and asked to speak with, which I appreciated. Unfortunately, there was no conflict resolution and instead a very dismissive apology. I have been banking with BOA for almost 10 years now and I am very disappointed at the lack of Customer Service Management at this branch."
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