Truist

"Very disappointed! *Account holder for nearly 20 years* The longer some of the team members (which includes the branch manager Sherrie) are allowed to work in this location the lazier they become. Service is a thing of the past here. Is this the new norm? Customers should not have to do all the legwork for a bank holding their funds personally AND corporately. This location should be willing to offer solutions, information on who to work with at a peer location and be a source of convenience not a burden to their members and so quick to "pass the buck". I was just clearly reminded today as to why I moved a huge portion of my assets months ago to South State Bank and to Bank Ozk."

"The absolute WORST bank to bank with! I do not recommend this branch or any of the Truist branches. They have been nothing but a complete nightmare to bank with. Unfortunately I have had a business account here for the past few years and the situations keep getting worse. Save yourself the headache and bank elsewhere! Bank of OZK is amazing!"

"Completely INCOMPETENT all of the tellers. I sat there for 15 minutes and watched them handle customers horribly, they have a send out teller who delivers the bad news of their incompetence to you in the lobby although they also have no inside voices bc you can hear them discuss customers affairs aloud. It was embarrassing to see them as “bankers”"

"I have been a Suntrust customer long before it was even Suntrust. (It has been bought out multiple times). But after it became Suntrust I had a few things I needed advice on so when I went in and dealt with a wonderful man names John Carr. He not only answered my questions, but advised me of other offers the bank had if I was interested. He did not pressure me, explained everything to my satisfaction and helped me without making me feel like a bother for taking up so much of his time. As some time passed he was transferred to another branch and I was so grateful for his assistance over the years I followed him. Upon meeting him the first time I did not know he was the branch Manager). Later he was transferred to Eastlake Woodland branch and again I followed him which was a great distance for me to travel. I also worked with many other associates who worked with me and also gave me the same personalized care and service. I could not be happier to be a Suntrust customer."